By field

Customer Success conferences 2026 and 2027

31 events catalogued in Customer Success, 10 forthcoming, 21 prior. Click any entry for the full editorial profile: speakers, sponsors, sessions, cross-event company graph.

Updated October 15, 2026 from each event's own site

Key takeaways

  • 10 upcoming Customer Success conferences. The next is Customer Experience Live: The Experience Show South Europe 2026, October 20, 2026 in Madrid, ES.
  • Largest program: Customer Success Summit 2027, with 58 speakers.
  • Most sponsors: ICMI Contact Center Expo & Conference 2026, with 47.
  • Most senior lineup: CX Forum West 2027, 63% of speakers at VP level or above.

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The best Customer Success conferences in 2026 and 2027

Data as of October 15, 2026

9 picks from 10 upcoming Customer Success conferences.

How we ranked them Full methodology

1Speakers

Counted from the event's own site. Weighted twice as heavily as sponsors.

2Sponsors

Counted from the event's own sponsor page.

3Upcoming only

Events that have not started yet. Past editions are listed further down.

4No paid placement

No event pays to appear or to move up.

At a glance
#ConferenceDatesWhereSpeakersSponsorsBest for
1Customer Success Summit 2027January 27, 2027Washington, D.C., US589A deep speaker lineup
2Customer Success Summit Austin 2027February 23, 2027Austin, US469Meeting senior decision-makers
3HDI Service & Support WorldApril 25, 2027Las Vegas NV, US2532Seeing the vendor landscape
4ICMI Contact Center Expo & Conference 2026October 26, 2026Orlando, US947Seeing the vendor landscape
52026 #RaisingStandards (In-person)November 3, 2026Wolverhampton, GB256A focused, smaller program
6CX Forum West 2027May 24, 2027San Francisco, US1913Meeting senior decision-makers
7Customer Experience Live: The Experience Show South Europe 2026October 20, 2026Madrid, ES832Seeing the vendor landscape
8CX Forum East 2027June 14, 2027New York City, US1318Meeting senior decision-makers
9Customer Contact Congres 2026November 24, 2026Grimbergen, BE27A focused, smaller program
  1. 1

    Washington, D.C., US·58 voices, 9 sponsors

    Best forA deep speaker lineup

    58 speakers, 34% at VP level or above. Sponsors include OpenText, Zendesk and ZoomInfo.

    Track
  2. 2

    Austin, US·46 voices, 9 sponsors

    Best forMeeting senior decision-makers

    46 speakers, 36% at VP level or above. Sponsors include OpenText, Zendesk and ZoomInfo. About 100 attendees expected.

    Track
  3. 3

    Las Vegas NV, US·25 voices, 32 sponsors

    Best forSeeing the vendor landscape

    25 speakers, 20% at VP level or above. Sponsors include ManageEngine, Freshworks Inc and Robert Half Inc..

    Track
  4. 4

    Orlando, US·9 voices, 47 sponsors

    Best forSeeing the vendor landscape

    9 speakers. Sponsors include Dialpad, Whatfix and Cresta. About 900 attendees expected.

    Track
  5. 5

    Wolverhampton, GB·25 voices, 6 sponsors

    Best forA focused, smaller program

    25 speakers. Sponsors include NiCE, CallMiner and Verint. 20 exhibitors.

    Track
  6. 6
    CX Forum West 2027May 24, 2027

    San Francisco, US·19 voices, 13 sponsors

    Best forMeeting senior decision-makers

    19 speakers, 63% at VP level or above. Sponsors include NICE, WhatsApp and SAS.

    Track
  7. 7

    Madrid, ES·8 voices, 32 sponsors

    Best forSeeing the vendor landscape

    8 speakers, 38% at VP level or above. Sponsors include Sierra, Bpo Search and Customer Institute.

    Track
  8. 8
    CX Forum East 2027June 14, 2027

    New York City, US·13 voices, 18 sponsors

    Best forMeeting senior decision-makers

    13 speakers, 54% at VP level or above. Sponsors include Dialpad, Five9 and WhatsApp.

    Track
  9. 9

    Grimbergen, BE·2 voices, 7 sponsors

    Best forA focused, smaller program

    2 speakers. Sponsors include Cisco, NTT Data and Genesys.

    Track

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Forthcoming

On the horizon, by month

October 20262 events

November 20263 events

January 20271 event

February 20271 event

April 20271 event

May 20271 event

June 20271 event

Also with Customer Success on the agenda

5 upcoming events in other fields that cover it

Prior editions

From the catalogue archives

Questions

About Customer Success conferences

What are the best Customer Success conferences in 2026?
Ranked by how many speakers and sponsors each event lists on its own site, the top three are Customer Success Summit 2027 (January 27, 2027, Washington, D.C., US), Customer Success Summit Austin 2027 (February 23, 2027, Austin, US) and HDI Service & Support World (April 25, 2027, Las Vegas NV, US). The ranking above covers 9 events out of 10 upcoming Customer Success conferences we track.
Which Customer Success conference has the most sponsors?
ICMI Contact Center Expo & Conference 2026 lists 47 sponsors, the most of any upcoming Customer Success conference we track. It runs October 26, 2026 in Orlando, US.
When is the next Customer Success conference?
Customer Experience Live: The Experience Show South Europe 2026 is next, on October 20, 2026 in Madrid, ES.
How is this list ranked?
By verified program depth: the number of speakers and sponsors each conference publishes on its own website, which we re-check against the source. No event pays to appear in this ranking.