Customer Success

Customer Success Summit Austin 2027

Starts in 15 weeks

Customer Success Summit Austin 2027 runs Feb 23–24, 2027 at TBA in Austin, United States. It is a Customer Success conference expecting about 100 attendees. ConferenceGrid lists 66 speakers, 9 sponsors and 125 sessions so far.

Lineup updated Nov 5, 2026 · dates verified May 5, 2026

Customer Success Summit Austin brings together a network of customer success pioneers sharing case studies and best practices on leveraging AI, personalization at scale, and delivering world-class customer experience. Over two days, attendees engage in networking, learning, and discussions to identify gaps, sharpen retention and expansion strategies, and exc…

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66Speakers
9Sponsors
125Sessions
71Companies · in total

Speakers

Programmed at Customer, in alphabetical order.

Alex German
Chief Sales Officer · Hiver
Alexia Flores
Director of Sales and Customer Success · Lyft
Alex Turkovic
Sr Director, Customer Experience · Belfry
Andrea Bumstead
CEO & Founder · CS Impact
Austin Rittenberry
Director of Customer Success · NinjaOne
Barakat Olorunoje
Senior Customer Success Manager · Amazon
Braden Eads
Customer Success Manager · Popl
Brendan Daly
Chief Customer Officer · Starez
Brian Roybal
Director - Customer Success - Strategic Accounts · Okta
Calli Hartman
Head of Customer Success · YourCause from Blackbaud
Carl Lenocker
Senior Customer Success Executive
Carol Keyes
Director of Customer Success Operations · BMC Software
Clyde Melendez
Senior Director, Customer Experience · WP Engine
Dani Montano
VP, Customer Experience · Accuris
Dave Nobles
Director of Customer Success · Microsoft
De'Edra Williams
Chief Customer Officer
Elizabeth Roy Tsui
RVP, Customer Success · Salesforce
Erica Newell
VP, Customer Success · Full Circle Insights
Ganesh Raghu
Vice President of Customer Success · CoStar Group
Genevieve Jooste
Director, Strategic Customer Success · Synthesia
Harel Erez
Director, Customer Success · Jfrog
Hayden Warzek
Director, Customer Success & Support · TractIQ

Sponsors

The companies behind the program. Tiers as disclosed.

Ask-AI
OnRamp
OpenText
Reef.ai
SundaySky
Tingono
Totango
Zendesk
ZoomInfo

Agenda

Selected from 125 sessions.

  • February 23 08:00

    Registration & networking breakfast

    Networking & exhibition
  • February 23 09:00

    Chairperson opening remarks

    Main stage
  • February 23 09:00

    Registration & networking breakfast

    Networking & exhibition
  • February 23 09:15

    From cost center to revenue engine: Customer success’s seat at the board table

    Main Track: Customer Success Summit
  • February 23 09:15

    How WP Engine transformed their support team to be proactive with AI

    External track: AI for Customer Support
  • February 23 09:15

    Keynote | From cost center to revenue engine: Customer success’s seat at the board table

    Main stage
  • February 23 09:15

    The AI frontier: How agentic AI powers customer success at Microsoft

    Main stage
  • February 23, 09:15

    Keynote | The agentic customer: Designing success when your buyer is also an AI

    Main stage
  • February 23 09:45

    Fireside chat | The view from the top: A CEO and CCO on what makes retention everyone's job

    Main stage

Quick answers

When is Customer Success Summit Austin 2027?
Customer Success Summit Austin 2027 runs Feb 23–24, 2027 at TBA in Austin, United States.
Where is Customer Success Summit Austin 2027 held?
Customer Success Summit Austin 2027 is held at TBA in Austin, United States.
Who is speaking at Customer Success Summit Austin 2027?
ConferenceGrid lists 66 speakers, including Alex German (Chief Sales Officer, Hiver), Alexia Flores (Director of Sales and Customer Success, Lyft) and Alex Turkovic (Sr Director, Customer Experience, Belfry).
Who sponsors Customer Success Summit Austin 2027?
ConferenceGrid lists 9 sponsors, including Ask-AI, OnRamp, OpenText, Reef.ai and SundaySky.
Company intelligence

An audience of 71 companies, parsed from the program.

71 companies in attendance.

The numbers below are derived from the speakers, sponsors, and exhibitors on this page, cross-referenced into one ledger. They are the only thing here that 10times.com cannot tell you.

Who's in the room
0All threespeak · spons · exh
9Sponsoringsponsor only
62Speakingspeaker only
Speakers by seniority

89% of the speakers carry senior titles: C-suite, Founder, VP, or Director-level.

  • C-suite69%
  • Founder / Owner23%
  • VP-level1523%
  • Director / Head of3655%
  • Manager / Lead46%
  • Advisor / Investor12%
  • Other roles23%

Of 66 speakers · classified by free-text title

Most-represented companies
#CompanyRolesSpeakers
1Ask-AISponsor-
2OnRampSponsor-
3OpenTextSponsor-
4Reef.aiSponsor-
5SundaySkySponsor-
6TingonoSponsor-
7TotangoSponsor-
8ZendeskSponsor-
9ZoomInfoSponsor-
10Accuris1
11Allegion1
12Amazon1
13Argus Media1
14Belfry1
Sponsors by tier
unspecified9
100% of 9
Related events · by shared sponsors
ConferenceDateCityShared sponsors
Customer Success Summit 2027January 27, 2027Washington, D.C.9

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