Of the Field

Customer Experience & Contact Center Forum 2026

The Customer Experience & Contact Center Forum brings together leaders to discuss the evolving role of contact centers as foundational to the modern customer relationship. This multi-day event features a seamless blend of panel discussions, intimate breakout sessions, thoughtfully incorporated business meetings, and relaxed networking opportunities at a high…

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22Speakers
25Sponsors
0On the bill · sessions
42Companies · in total
§I

Speakers

Programmed at Customer, in alphabetical order.
Adam Levin
Founder & CEO · Reddy
Ana Torres
Director, Contact Center Technology & CX · American Airlines
Barrett Crites
2nd Vice President, Software Product & User Experience · Allied Solutions LLC
Catheryn Li
CEO · Simple AI
Cecilio Murillo
System Director, Access Innovation - Physician Enterprise · CommonSpirit Health
Chad Anderson
Head of Customer Care and Roadside Operations · Mercedes-Benz USA
Cheryl Smith
Director, Global Customer Service · Eastman Chemical Company
DJ Leckwold
Senior Vice President, Customer Success · Zayo Group
Eric Williamson
Chief Marketing Officer · CallMiner
Janice Finder
Executive Director, Patient Experience Clinical Services - askMDAnderson · University of Texas, MD Anderson Cancer Center
Jason Mercer-Pottinger
Senior Director, Customer Care Americas · Vantive
Jeremy Stroud
Vice President, Customer Service & IT Delivery · Heartland Dental
Lauren Guidry
Regional Head of Customer Care and Business Excellence · CMA CGM
Lindie Busse
Senior Director, Planning & Delivery, Field & Client Service · Northwestern Mutual
Michael Aronowitz
Senior Vice President, Revenue Growth · VXI Global Solutions, LLC
Peter Strandquist
Director of Customer Service, North America · Culligan International
Ryan Smith
Director, Solutions Consulting · Zendesk
Sam Collin
Manager of Enterprise Sales · Kustomer Inc.
Spencer Cannon
Vice President of Growth · Buwelo
Tim Tarantello
Managing Director, Orkin Customer Contact Centers · Orkin, LLC
Vivian Phillips Husband
Vice President, Customer Experience & Shared Services · Blue Shield of California
Wayne Brown
Head of CX Vendor Management · Instacart
§II

Sponsors

The houses behind the program. Tiers as disclosed.
Ada
Amplifai
Buwelo
CallMiner
IBM
Kustomer
Level AI
Liveops
NICE
Observe AI
Parloa
Peak Support
Reddy
ReflexAI
Regal
Richpanel
SecondNature
Simple AI
Transcom
UJET
VXI
Whatfix
Working Solutions
Zenarate
Zendesk
Intermission
Part the Second · For the Buyer

What does it mean when 42 companies show up — and 5 bet on three roles at once?

42 companies. five are betting more than once.

The numbers below are derived from the speakers, sponsors, and exhibitors on this page — cross-referenced into one ledger. They are the only thing here that 10times.com cannot tell you.

Who's in the room
5All threespeak · spons · exh
20Sponsoringsponsor only
17Companies Speakingspeaker only

The Triple-Threat

Buwelo·CallMiner·Reddy·Simple AI·Zendesk

Speakers by seniority

95% of the speakers carry senior titles — C-suite, Founder, VP, or Director-level.

  • C-suite314%
  • VP-level627%
  • Director / Head of1255%
  • Manager / Lead15%

Of 22 on the bill · classified by free-text title

Most-represented companies
  1. 01BuweloSp1V
  2. 02CallMinerSp1V
  3. 03ReddySp1V
  4. 04Simple AISp1V
  5. 05ZendeskSp1V
  6. 06AdaSp
  7. 07AmplifaiSp
  8. 08IBMSp
  9. 09KustomerSp
  10. 10Level AISp
  11. 11LiveopsSp
  12. 12NICESp
  13. 13Observe AISp
  14. 14ParloaSp
Sponsors by tier
unspecified25
100% of 25
At peer events but not here

These companies sponsored two or more peer events recently, but aren't on this program. For an organizer, that's a list of warm prospects.

Related events · by shared sponsors

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