Customer Success

Customer Experience & Contact Center Forum 2026

The Customer Experience & Contact Center Forum brings together leaders to discuss the evolving role of contact centers as foundational to the modern customer relationship. This multi-day event features a seamless blend of panel discussions, intimate breakout sessions, thoughtfully incorporated business meetings, and relaxed networking opportunities at a high…

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44Speakers
27Sponsors
0Sessions
50Companies · in total

Speakers

Programmed at Customer, in alphabetical order.

Adam Levin
Founder & CEO · Reddy
Ana Torres
Director, Contact Center Technology & CX · American Airlines
April Wiita
Vice President, Program Success · Working Solutions
Barrett Crites
2nd Vice President, Software Product & User Experience · Allied Solutions LLC
Bill Trocano
Vice President, Sales · Liveops
Brendan McGuire
Director, Strategic Accounts · Ada
Casey Denby
Vice President, Strategic Operations · Zenarate
Catheryn Li
CEO · Simple AI
Cecilio Murillo
System Director, Access Innovation - Physician Enterprise · CommonSpirit Health
Chad Anderson
Head of Customer Care and Roadside Operations · Mercedes-Benz USA
Cheryl Smith
Director, Global Customer Service · Eastman Chemical Company
Christian McConnell
Senior Director, Customer Care · Crate and Barrel
Crissy McNutt
Associate Director, Workforce Management · Humana
Devon Siegel
Chief People Officer · Regal
DJ Leckwold
Senior Vice President, Customer Success · Zayo Group
Eric Williamson
Chief Marketing Officer · CallMiner
Geoffrey Works
Senior Director, AI Sales · NiCE
Grant Randall
National Director of Patient Experience · Compass Healthcare
Haskel Harvey
Managing Consultant, Customer Service Transformation and Operations · IBM
Jacob Anderson
Senior Director, Operations, Licensing & Onboarding · GoHealth
Jacob Chalfin
Senior Account Executive · Regal
Janice Finder
Executive Director, Patient Experience Clinical Services - askMDAnderson · University of Texas, MD Anderson Cancer Center

Sponsors

The companies behind the program. Tiers as disclosed.

Ada
Amplifai
Buwelo
CallMiner
Happyrobot
IBM
Kustomer
Level AI
Liveops
NICE
Observe AI
Parloa
Peak Support
Reddy
ReflexAI
Regal
Richpanel
SecondNature
Simple AI
SimpleAI
Transcom
UJET
VXI
Whatfix
Working Solutions
Zenarate
Zendesk
Company intelligence

What does it mean when 50 companies show up, and 17 bet on three roles at once?

50 companies. seventeen are betting more than once.

The numbers below are derived from the speakers, sponsors, and exhibitors on this page, cross-referenced into one ledger. They are the only thing here that 10times.com cannot tell you.

Who's in the room
17All threespeak · spons · exh
9Sponsoringsponsor only
24Speakingspeaker only

In all three roles

Liveops·Regal·Ada·Buwelo·CallMiner·IBM·Kustomer·NiCE·Parloa·Reddy·ReflexAI·SecondNature·Simple AI·Whatfix·Working Solutions·Zenarate·Zendesk

Speakers by seniority

86% of the speakers carry senior titles: C-suite, Founder, VP, or Director-level.

  • C-suite511%
  • VP-level1125%
  • Director / Head of2250%
  • Manager / Lead25%
  • Engineer · IC12%
  • Other roles37%

Of 44 speakers · classified by free-text title

Most-represented companies
#CompanyRolesSpeakers
1LiveopsSponsor2
2RegalSponsor2
3AdaSponsor1
4BuweloSponsor1
5CallMinerSponsor1
6IBMSponsor1
7KustomerSponsor1
8NiCESponsor1
9ParloaSponsor1
10ReddySponsor1
11ReflexAISponsor1
12SecondNatureSponsor1
13Simple AISponsor1
14WhatfixSponsor1
Sponsors by tier
unspecified27
100% of 27
At peer events but not here

These companies sponsored two or more peer events recently, but aren't on this program. For an organizer, that's a list of warm prospects.

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