Where is ICMI Contact Center Expo & Conference 2026 held?

ICMI Contact Center Expo & Conference 2026 is held at Gaylord Palms Resort in Orlando, United States.

Who sponsors ICMI Contact Center Expo & Conference 2026?

ConferenceGrid lists 50 sponsors, including 8x8, ACCP, Agent Assist IQ, AgentAssist IQ and AgentAssistIQ.

Customer Success

ICMI Contact Center Expo & Conference 2026

Name: ICMI Contact Center Expo & Conference 2026
Start: 2026-10-26
End: 2026-10-29
Location: Gaylord Palms Resort

On now

ICMI Contact Center Expo & Conference 2026 runs Oct 26–29, 2026 at Gaylord Palms Resort in Orlando, United States. It is a Customer Success conference expecting about 900 attendees. It is on now and ends Oct 29, 2026. ConferenceGrid lists 9 speakers, 50 sponsors and 15 sessions so far.

Lineup updated Oct 16, 2026 · dates verified Sep 13, 2026

ICMI Contact Center Expo & Conference 2026 is the longest-running and most trusted event for contact center and customer experience leaders, featuring over 70 educational sessions, hands-on training, and high-impact peer case studies. Attendees gain actionable insights to drive measurable business results, optimize operations, improve agent workflows, and in…

Visit the official site Register

9Speakers

50Sponsors

15Sessions

50Companies · in total

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Agenda

Selected from 15 sessions.

TBA
Agentic AI Explained: What It Really Means for the Contact Center
In this session, we cut through the hype and explain Agentic AI in practical terms, with a specific focus on contact centers and the modern customer experience. You’ll learn how Ag…
TBA
Agentic Customer Service in Action with CXone: From Insight to Intelligent Action
Your AI can surface the insight. Can it act on it? Your customers aren’t waiting. And neither is the competition. In this live demo, see how CXone turns real interaction data into …
TBA
Build. Stretch. Prepare. A Leadership System for Advancing High-Potential Talent
In this session, you’ll learn a proven leadership framework designed to accelerate the growth of early-career professionals with clarity, intention, and impact. Developed by a mana…
TBA
Culture Is Built in the Gaps
Contact center culture isn’t built during offsites or engagement initiatives–it’s built in the gaps between policy, workload, tools, and expectations. This session helps leaders un…
TBA
From Cost Center to Value Center: Designing Contact Centers to Deliver Enterprise Value at Scale
Contact centers are among the most critical functions in modern organizations. They sit where customers experience the consequences of policies, products, operations, and technolog…
TBA
From Vendor Overload to Confident AI Adoption A Customer-Led Contact Center Case Study
In this customer-led case study, Sarina Swan-Allen, Senior Director of Customer Contact Center at Vitalant, and Gina Gibson, CEO of Think Forward, share how one organization moved …
TBA
Half Your AI Budget is Going to Tools That Make Your Agents Slower
Contact center leaders spent $2.1B on AI tools last year. A significant portion of that investment is actively degrading productivity because nobody taught them how to evaluate whe…
TBA
How to Support Customers Who Never Make it to the Contact Center
There has been a tremendous shift in our space when it comes to how customers are receiving service. They no longer start with a brand when they need help. They start with an AI-en…
TBA
Inside 3 Award-Winning Contact Centers: What Actually Moves the Needle
What does it take to build an award-winning contact center? In this panel, 2025 Global Contact Center Award winners will share the secrets to their success. From employee engagemen…

Speakers

Programmed at ICMI, in alphabetical order.

Brad

Brad Cleveland

Founding Partner and Senior Advisor, ICMI · ICMI

Gina Gibson

CEO of Think Forward · Think Forward

Jason Mercer-Pottinger

Vantive

Rachel Druckenmiller

Award Winning Speaker and Engagement Expert

Sarina Swan-Allen

Senior Director of Customer Contact Center at Vitalant · Vitalant

Steve Campbell

Sr. Consultant · ICMI

Todd Henry

Podcast Host and Best-Selling Author

Todd Piccuillo

Sr. Director · ICMI

Quick answers

When is ICMI Contact Center Expo & Conference 2026?: ICMI Contact Center Expo & Conference 2026 runs Oct 26–29, 2026 at Gaylord Palms Resort in Orlando, United States.
Where is ICMI Contact Center Expo & Conference 2026 held?: ICMI Contact Center Expo & Conference 2026 is held at Gaylord Palms Resort in Orlando, United States.
Who is speaking at ICMI Contact Center Expo & Conference 2026?: ConferenceGrid lists 9 speakers, including Brad, Brad Cleveland (Founding Partner and Senior Advisor, ICMI, ICMI) and Gina Gibson (CEO of Think Forward, Think Forward).
Who sponsors ICMI Contact Center Expo & Conference 2026?: ConferenceGrid lists 50 sponsors, including 8x8, ACCP, Agent Assist IQ, AgentAssist IQ and AgentAssistIQ.

Company intelligence

An audience of 50 companies, parsed from the program.

50 companies in attendance.

The numbers below are derived from the speakers, sponsors, and exhibitors on this page, cross-referenced into one ledger. They are the only thing here that 10times.com cannot tell you.

Who's in the room

0All threespeak · spons · exh

46Sponsoringsponsor only

4Speakingspeaker only

Speakers by seniority

44% of the speakers carry senior titles: C-suite, Founder, VP, or Director-level.

C-suite111%
Founder / Owner111%
Director / Head of222%
Engineer · IC111%
Other roles444%

Of 9 speakers · classified by free-text title

Most-represented companies

#	Company	Roles	Speakers
1	8x8	Sponsor	-
2	ACCP	Sponsor	-
3	AgentAssistIQ	Sponsor	-
4	Alpharun	Sponsor	-
5	Aspect	Sponsor	-
6	ASPG	Sponsor	-
7	BICS	Sponsor	-
8	Bland	Sponsor	-
9	CCT Solutions	Sponsor	-
10	CG	Sponsor	-
11	Cisne	Sponsor	-
12	Cloud Tech Gurus	Sponsor · Media Partner	-
13	Contact Center Insider	Sponsor · Media Partner	-
14	Cresta	Sponsor	-

Sponsors by tier

media partner6

12% of 50

unspecified44

88% of 50

At peer events but not here

These companies sponsored two or more peer events recently, but aren't on this program. For an organizer, that's a list of warm prospects.

AWS×2 peers
CallMiner×2 peers
Cisco×2 peers
Five9×2 peers
IBM×2 peers
Level AI×2 peers
Nebius×2 peers
Optimizely×2 peers
Outsystems×2 peers
QuestionPro×2 peers
SAP×2 peers
Talkdesk×2 peers

Related events · by shared sponsors

Conference	Date	City	Shared sponsors
InsurTech 2027 Spring Conference	April 5, 2027	New York	2
FinovateSpring	May 3, 2027	San Diego CA	2
CX Forum EMEA 2027	June 7, 2027	Amsterdam	2
CX Forum East 2027	June 14, 2027	New York City	2

ICMI Contact Center Expo & Conference 2026

Get alerts for ICMI Contact Center Expo & Conference 2026

Agentic AI Explained: What It Really Means for the Contact Center

Agentic Customer Service in Action with CXone: From Insight to Intelligent Action

Build. Stretch. Prepare. A Leadership System for Advancing High-Potential Talent

Culture Is Built in the Gaps

From Cost Center to Value Center: Designing Contact Centers to Deliver Enterprise Value at Scale

From Vendor Overload to Confident AI Adoption A Customer-Led Contact Center Case Study

Half Your AI Budget is Going to Tools That Make Your Agents Slower

How to Support Customers Who Never Make it to the Contact Center

Inside 3 Award-Winning Contact Centers: What Actually Moves the Needle

50 companies in attendance.