CX Forum West 2027 is a premier conference for customer experience, marketing, and digital leaders, focusing on building experiences grounded in trust and human judgment in an AI-driven world. The event features practical sessions, Forrester research, and peer networking to help leaders turn strategies into outcomes that drive growth and loyalty. Attendees b…
Programmed at CX, in alphabetical order.
The companies behind the program. Tiers as disclosed.
Selected from 9 sessions.
Maximize your time and make the most of your Summit experience with our drop-in agenda-building session. Whether you’re feeling overwhelmed by the array of sessions or simply want …
This working session leverages a new customizable workflow tool used to correct upstream campaign/program workflows within a unique operating environment as part of an RPT transfor…
You’re toggling between multiple governance models across campaign implementation. Corporate directs some decisions and empowers others, while regional accountability is unclear. M…
In today’s resource-constrained, accountability-driven environment, process optimization alone isn’t enough - measurement validates success and proves impact. This interactive work…
B2B companies need a consistent and thoughtful approach to activate, instruct, ground, and ensure continuous learning and optimization of AI agents. In this workshop, we’ll: Explor…
Business buyers and AI increasingly trust third-party voices more than brands themselves. In this workshop, work through real-world scenarios to understand how external influencers…
Many B2B firms struggle to clarify ownership of key customer interactions from onboarding through value attainment, renewal, and growth. The result: internal friction, wasted effor…
This year’s Forrester Women’s Leadership Program is built on the belief that focus drives intentionality, and intentionality creates transformation. By addressing challenges and br…
Welcome to your first B2B Summit North America! Start your experience with an exclusive breakfast designed for first-time attendees. In this interactive session, you’ll get an insi…
An audience of 17 companies, parsed from the program.
The numbers below are derived from the speakers, sponsors, and exhibitors on this page, cross-referenced into one ledger. They are the only thing here that 10times.com cannot tell you.
Same brand, other regions