This edition has endedNext: Customer Contact Week Las Vegas 2027Jun 14–17, 2027 · Las Vegas
Customer Success

Customer Contact Week Las Vegas 2026

This edition has ended

Customer Contact Week Las Vegas 2026 ran Jun 22–25, 2026 at Caesars Forum in Las Vegas, United States. It is a Customer Success conference that expected about 5,000 attendees. ConferenceGrid lists 31 speakers and 5 sessions. The next edition, Customer Contact Week Las Vegas 2027, is Jun 14–17, 2027 in Las Vegas.

Lineup updated Jun 25, 2026 · dates verified May 5, 2026

Customer Contact Week Las Vegas is the world’s largest customer contact event, bringing together executives, leaders, and innovators to explore best practices, emerging technologies, and essential priorities shaping the future of customer service and contact centers. The event features thought-provoking keynotes, interactive workshops, and an expansive expo…

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31Speakers
0Sponsors
5Sessions
25Companies · in total

Speakers

Programmed at Customer, in alphabetical order.

Ankit Talwar
Director, AI Product Management · Dell
Brian Cantor
Managing Director, Digital · CMP
Brooke Lynch
Division Director, Digital · CMP
Bryan Stoller
Vice President, Customer Support & Advocacy | United Airlines · United Airlines
Chad Anderson
Head of Customer Care & Roadside Operations · Mercedes-Benz USA
Chad Blanton
Director, Workforce Management · North
Chris Barton
Founder | Shazam · Shazam
Damola Adamolekun
CEO | Red Lobster · Red Lobster
Geoff Burbridge
Founder & Principal · Human Edge Advisory LLC
Heather Arthur
VP, Global Client Experience Centres · Scotiabank
Jess Sanchez
Regional Director, Health Plan Places & Mobile Health · Presbyterian Healthcare Services
Jordan Zivoder
Quantitative Research Lead & Analyst · CMP
Lance Gruner
CCW Advisory Board Member · LWG
Leigh Roach
Director, Store & Customer Support · Johnston & Murphy
Lisa Vanderpump
Business Mogul, Author, & Philanthropist · LVP
Lora Lawson
Vice President of Contact Centers · Careington
Mandi Geary
Director, Customer Care · BSN Sports
Michael DeJager
Managing Director, Events · CMP
Michael Walzak
VP, Customer Care · ecoATM Gazelle
Natalie Beckerman
EVP, Chief Business Officer · iQor
Nathan Nickens
Division Director · CMP
Nicole Kyle
Chief Product Officer · CMP

Agenda

Selected from 5 sessions.

  • Mon Jun 22 10:30 AM - 2:00 PM PDT

    CMP Research Circle | The Future of Customer Contact & CX: Executive Priorities in 2026-2027

    As customer expectations evolve and digital transformation accelerates, how are today’s executives reshaping their customer contact strategies to stay ahead? This interactive, disc…

  • Mon Jun 22 4:30 PM - 5:30 PM PDT

    Customer Contact & CX Market Pulse 2026: What Analysts See, What Leaders Must Do Next

    Join this one-hour analyst briefing designed for analyst relations leaders, heads of product, CPOs, CMOs, and R&D executives within customer contact and CX solution providers. Led …

  • Mon Jun 22 6:00 PM - 8:00 PM PDT

    CCW Welcome Party

    If you want to leave Las Vegas with a small fortune, make sure you bring a large one. If you want to leave with new professional contacts and memories that'll last a lifetime, don'…

  • Tue Jun 23 8:00 AM - 9:00 AM PDT

    Check-In & Breakfast

    Start your Customer Contact Week experience with a delicious and energizing breakfast, and network with fellow attendees as you prepare for an exciting day of learning, sharing, an…

  • Tue Jun 23 9:00 AM - 10:30 AM PDT

    CCW Innovation Summit | Meet The AI-Powered Customer of 2030: Findings From Our Groundbreaking Consumer Preferences Survey

    You know AI is changing the way you manage your contact center teams. You know AI is changing how you engage with customers. But do you know exactly how it is changing customer sen…

    CCW Innovation Summit

Quick answers

When is Customer Contact Week Las Vegas 2026?
Customer Contact Week Las Vegas 2026 ran Jun 22–25, 2026 at Caesars Forum in Las Vegas, United States. The next edition, Customer Contact Week Las Vegas 2027, is Jun 14–17, 2027 in Las Vegas.
Where is Customer Contact Week Las Vegas 2026 held?
Customer Contact Week Las Vegas 2026 was held at Caesars Forum in Las Vegas, United States.
Who is speaking at Customer Contact Week Las Vegas 2026?
ConferenceGrid lists 31 speakers, including Ankit Talwar (Director, AI Product Management, Dell), Brian Cantor (Managing Director, Digital, CMP) and Brooke Lynch (Division Director, Digital, CMP).
Company intelligence

An audience of 25 companies, parsed from the program.

25 companies in attendance.

The numbers below are derived from the speakers, sponsors, and exhibitors on this page, cross-referenced into one ledger. They are the only thing here that 10times.com cannot tell you.

Who's in the room
0All threespeak · spons · exh
0Sponsoringsponsor only
25Speakingspeaker only
Speakers by seniority

74% of the speakers carry senior titles: C-suite, Founder, VP, or Director-level.

  • C-suite516%
  • Founder / Owner26%
  • VP-level516%
  • Director / Head of1135%
  • Manager / Lead13%
  • Research / Science13%
  • Advisor / Investor13%
  • Other roles516%

Of 31 speakers · classified by free-text title

Most-represented companies
#CompanyRolesSpeakers
1CMP6
2ABC1
3Broad River Retail1
4BSN Sports1
5Careington1
6Community Choice Credit Union1
7Dell1
8ecoATM Gazelle1
9Human Edge Advisory LLC1
10iQor1
11Johnston & Murphy1
12LVP1
13LWG1
14Mercedes-Benz USA1
Sponsors by tier

Tiers were not disclosed for this event.

In the same series

Prior and forthcoming editions

Related events

Same brand, other regions