CCW Europe Summit 2026 is Europe’s largest gathering of senior customer management leaders, where the future of customer experience and service is shaped. The event features over 250 world-class speakers and 125+ sessions covering AI, innovation, omnichannel engagement, data-driven insights, and customer-centric transformation. Attendees gain practical strat…
Some AI agents impress in demos but fall short across real customer journeys. In this workshop, Sierra shares lessons from deploying AI agents in live CX environments: what works, …
Every CX leader says they want AI agents. Almost none have actually built one. In this session, go from a blank screen to a working agentic experience (designed, tested, and ready …
Most AI projects fail - not because the model was wrong, but because nothing around it was right. No workflow integration. No ability to scale. Constant prompt drift, endless fine-…
Turning CX transformation plans into real-world execution requires clear structure, ownership, and practical application. In this interactive workshop, participants will work throu…
In complex service environments, customer satisfaction is driven as much by how teams educate and guide customers as how they resolve issues. This session explores how organisation…
Many organisations collect large volumes of customer feedback but struggle to turn those insights into meaningful product improvements. In this workshop, Vincent and Sarah share ho…
Even the best-designed omnichannel strategies can fail in execution. This workshop works through real-world examples to identify where breakdowns occur across ownership, data, and …
Millions of people struggle with reading, writing, numeracy, or digital skills, yet most organisations design their services as if everyone can easily keep up. Through Essent's jou…
Not all dissatisfied customers voice complaints or provide feedback. Many disengage quietly, leaving organisations with limited visibility into churn risk. This session examines ho…
What does it mean when 43 companies show up, and 3 bet on three roles at once?
The numbers below are derived from the speakers, sponsors, and exhibitors on this page, cross-referenced into one ledger. They are the only thing here that 10times.com cannot tell you.
The Triple-Threat
78% of the speakers carry senior titles: C-suite, Founder, VP, or Director-level.
Of 27 on the bill · classified by free-text title