Where is ICMI Contact Center Expo & Conference 2027 held?

ICMI Contact Center Expo & Conference 2027 is held in Las Vegas NV, United States.

Who is speaking at ICMI Contact Center Expo & Conference 2027?

ConferenceGrid lists 6 speakers, including Brad, Gina Gibson (CEO, Think Forward) and Jason Mercer-Pottinger (Vantive).

Who sponsors ICMI Contact Center Expo & Conference 2027?

ConferenceGrid lists 40 sponsors, including 8x8, ACC Premiere, Advanced Software Products Group, Agent Assist and Alpharun.

Customer Success

ICMI Contact Center Expo & Conference

Name: ICMI Contact Center Expo & Conference
Start: 2027-11-02
End: 2027-11-05
Location: Las Vegas NV

Starts in 12 months

ICMI Contact Center Expo & Conference 2027 runs Nov 2–5, 2027 in Las Vegas NV, United States. It is a Customer Success conference. ConferenceGrid lists 6 speakers, 40 sponsors and 15 sessions so far.

Lineup updated Nov 7, 2026 · dates verified Nov 1, 2026

ICMI Contact Center Expo 2026 is the longest-running and most trusted contact center event, offering over 70 educational sessions for contact center directors, CX managers, and operations leaders. The event features high-impact, peer-led case studies, hands-on training, and structured networking. Attendees will gain actionable insights on AI integration, wor…

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6Speakers

40Sponsors

15Sessions

44Companies · in total

Speakers

Programmed at ICMI, in alphabetical order.

Brad

Gina Gibson

CEO · Think Forward

Jason Mercer-Pottinger

Vantive

Sarina Swan-Allen

Senior Director of Customer Contact Center · Vitalant

Steve Campbell

Sr. Consultant · ICMI

Todd Piccuillo

Sr. Director · ICMI

Agenda

Selected from 15 sessions.

TBA
Agentic AI Explained: What It Really Means for the Contact Center
In this session, we cut through the hype and explain Agentic AI in practical terms, with a specific focus on contact centers and the modern customer experience. You’ll learn how Ag…
TBA
Agentic Customer Service in Action with CXone: From Insight to Intelligent Action
Your AI can surface the insight. Can it act on it? Your customers aren’t waiting. And neither is the competition. In this live demo, see how CXone turns real interaction data into …
TBA
Build. Stretch. Prepare. A Leadership System for Advancing High-Potential Talent
In this session, you’ll learn a proven leadership framework designed to accelerate the growth of early-career professionals with clarity, intention, and impact. Developed by a mana…
TBA
Culture Is Built in the Gaps
Contact center culture isn’t built during offsites or engagement initiatives–it’s built in the gaps between policy, workload, tools, and expectations. This session helps leaders un…
TBA
From Cost Center to Value Center: Designing Contact Centers to Deliver Enterprise Value at Scale
Contact centers are among the most critical functions in modern organizations. They sit where customers experience the consequences of policies, products, operations, and technolog…
TBA
From Vendor Overload to Confident AI Adoption A Customer-Led Contact Center Case Study
In this customer-led case study, Sarina Swan-Allen, Senior Director of Customer Contact Center at Vitalant, and Gina Gibson, CEO of Think Forward, share how one organization moved …
TBA
Half Your AI Budget is Going to Tools That Make Your Agents Slower
Contact center leaders spent $2.1B on AI tools last year. A significant portion of that investment is actively degrading productivity because nobody taught them how to evaluate whe…
TBA
How to Support Customers Who Never Make it to the Contact Center
There has been a tremendous shift in our space when it comes to how customers are receiving service. They no longer start with a brand when they need help. They start with an AI-en…
TBA
Inside 3 Award-Winning Contact Centers: What Actually Moves the Needle
What does it take to build an award-winning contact center? In this panel, 2025 Global Contact Center Award winners will share the secrets to their success. From employee engagemen…

Quick answers

When is ICMI Contact Center Expo & Conference 2027?: ICMI Contact Center Expo & Conference 2027 runs Nov 2–5, 2027 in Las Vegas NV, United States.
Where is ICMI Contact Center Expo & Conference 2027 held?: ICMI Contact Center Expo & Conference 2027 is held in Las Vegas NV, United States.
Who is speaking at ICMI Contact Center Expo & Conference 2027?: ConferenceGrid lists 6 speakers, including Brad, Gina Gibson (CEO, Think Forward) and Jason Mercer-Pottinger (Vantive).
Who sponsors ICMI Contact Center Expo & Conference 2027?: ConferenceGrid lists 40 sponsors, including 8x8, ACC Premiere, Advanced Software Products Group, Agent Assist and Alpharun.

Company intelligence

An audience of 44 companies, parsed from the program.

44 companies in attendance.

The numbers below are derived from the speakers, sponsors, and exhibitors on this page, cross-referenced into one ledger. They are the only thing here that 10times.com cannot tell you.

Who's in the room

0All threespeak · spons · exh

40Sponsoringsponsor only

4Speakingspeaker only

Speakers by seniority

50% of the speakers carry senior titles: C-suite, Founder, VP, or Director-level.

C-suite117%
Director / Head of233%
Engineer · IC117%
Other roles233%

Of 6 speakers · classified by free-text title

Most-represented companies

#	Company	Roles	Speakers
1	8x8	Sponsor	-
2	ACC Premiere	Sponsor	-
3	Advanced Software Products Group, Inc.	Sponsor	-
4	Agent Assist	Sponsor	-
5	Alpharun	Sponsor	-
6	Aspect	Sponsor	-
7	BICS	Sponsor	-
8	Bland	Sponsor	-
9	CCT Solutions	Sponsor	-
10	Cisne	Sponsor	-
11	Cloud Tech Gurus	Sponsor · Media Partner	-
12	Content Guru	Sponsor	-
13	Cresta	Sponsor	-
14	CrmXchange	Sponsor · Media Partner	-

Sponsors by tier

media partner5

13% of 40

unspecified35

88% of 40

At peer events but not here

These companies sponsored two or more peer events recently, but aren't on this program. For an organizer, that's a list of warm prospects.

Equifax×3 peers
IntegriShield×3 peers
Plaid×3 peers
Accelitas×2 peers
Allstate Identity Protection×2 peers
Amsive×2 peers
Answers Etc.×2 peers
Astra Global×2 peers
Avenue Link×2 peers
Bankuity×2 peers
Barr Funding×2 peers
Blytz×2 peers

Related events · by shared sponsors

Conference	Date	City	Shared sponsors
Lead Generation World San Diego 2027	February 17, 2027	San Diego	2
InsurTech 2027 Spring Conference	April 5, 2027	New York	2
FinovateSpring	May 3, 2027	San Diego CA	2
LEND360 2027	October 4, 2027	Chicago	2

In the same series

Prior and forthcoming editions

ICMI Contact Center Expo & Conference 2026· OrlandoOct 2026· past

ICMI Contact Center Expo & Conference

Get alerts for ICMI Contact Center Expo & Conference

Agentic AI Explained: What It Really Means for the Contact Center

Agentic Customer Service in Action with CXone: From Insight to Intelligent Action

Build. Stretch. Prepare. A Leadership System for Advancing High-Potential Talent

Culture Is Built in the Gaps

From Cost Center to Value Center: Designing Contact Centers to Deliver Enterprise Value at Scale

From Vendor Overload to Confident AI Adoption A Customer-Led Contact Center Case Study

Half Your AI Budget is Going to Tools That Make Your Agents Slower

How to Support Customers Who Never Make it to the Contact Center

Inside 3 Award-Winning Contact Centers: What Actually Moves the Needle

44 companies in attendance.