Of the Field

Customer Contact Week Nashville 2026

C

ustomer Contact Week Nashville is a three-day conference for customer contact leaders, featuring over 800 attendees and 50+ sessions. The event focuses on real-world strategies, trends, and innovations across topics such as AI adoption, workforce strategies, digital transformation, automation, self-service, customer experience, data and analytics, leadershi…

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17Voices
6Underwriters
0Exhibitors
4On the bill · sessions
18Companies · in total
§I

The Voices

Programmed at Customer, in alphabetical order.
Adam McCreery
Director, CX · DraftKings
Annie Kim
Head of Product · Elevate K12
Brian Cantor
Managing Director, CCW Digital · Customer Management Practice
Brooke Lynch
Divisional Director, Digital · Customer Management Practice
Farha Ansari
Process Improvement Engineer · Metronet
Jessica Lovell
SVP, Director of Customer Experience · First National Bank Texas
Joanne McGowan
VP, Customer Experience · Luminare Health
Kotei Kotey
Research Analyst · Customer Management Practice
Lisa Strate
Head of Support · GSDU
Mr. Joe Mifsud
Senior Manager, Support and Trust & Safety · WorkWhile
Mrs. Melissa Copeland
Principal · Blue Orbit Consulting LLC
Nicole Kyle
Managing Director, Research · Customer Management Practice
Rachel Margolis
Former Talent Manager, The Voice · NBC
Rebecca Warfield
Artist Manager · 724 Management
Samantha Goldstein Bufford
Publicist · Nashville Underground
Sandy Ko Fonseca
Founder & Principal, CCWomen · Customer Management Practice
Shiwon Oh
Editor in Chief, CCWomen · Customer Management Practice
§II

Underwritten By

The houses behind the program. Tiers as disclosed.
Citizens Bank
CYARA
Humana
OP360
SecureLogix
Shipt
§III

The Programme

Selected from 4 sessions on the bill.
  • 10:00 AM - 11:30 AM CDT / 3:00 PM - 4:30 PM Your local time(1 hour, 30 min)

    CCW Executive Certificate Series | Demystifying CX AI: What Will Really Transform, and What Will That Mean For Your Contact Center?

    From “happy agents equal happy customers,” to “omnichannel engagement,” to “frictionless experiences,” the customer contact community has long embraced adages, trends, and buzz wor…

  • 10:00 AM - 11:30 AM CDT / 3:00 PM - 4:30 PM Your local time(1 hour, 30 min)

    CCWomen Summit | Networking & Storytelling: To Foster Vulnerability, Inspiration, and Peer-to-Peer Learning

    Welcome to the CCWomen Summit. CCWomen is a community created BY women, FOR women and allies. We are thrilled to welcome you to the 2025 CCWomen Summit and this dynamic community …

  • 10:00 AM - 11:30 AM CDT / 3:00 PM - 4:30 PM Your local time(1 hour, 30 min)

    Cutting Through CX Tech Complexity: Executive Insights from the CMP Prism

    The CX technology marketplace is evolving faster than ever—new tools, AI breakthroughs, and shifting vendor strategies make it increasingly difficult to separate signal from noise.…

  • 10:00 AM - 11:30 AM CDT / 3:00 PM - 4:30 PM Your local time(1 hour, 30 min)

    Workshop | Inside a Real Transformation Project: Lessons From the Field and How to Build Effective Partnerships That Achieve Results

    Join Melissa Copeland, Principal and Founder of Blue Orbit Consulting, and Joanne McGowan, VP of Customer Experience at Luminare Health, for a behind-the-scenes look at what succes…

Intermission
Part the Second · For the Buyer

An audience of 18 companies, parsed from the program.

Eighteen companies in attendance.

The numbers below are derived from the speakers, sponsors, and exhibitors on this page — cross-referenced into one ledger. They are the only thing here that 10times.com cannot tell you.

01Fig. 01 — Composition of the House
0All threespeak · spons · exh
6Sponsoringsponsor only
0Exhibitingexhibitor only
12Companies Speakingspeaker only
02Fig. 02 — The Voices, by Seniority

53% of the speakers carry senior titles — C-suite, Founder, VP, or Director-level.

  • Founder / Owner16%
  • VP-level212%
  • Director / Head of635%
  • Manager / Lead424%
  • Engineer · IC16%
  • Research / Science16%
  • Other roles212%

Of 17 on the bill · classified by free-text title

03Fig. 03 — The Heaviest in the Room
  1. 01Customer Management Practice6V
  2. 02Citizens BankSp
  3. 03CYARASp
  4. 04HumanaSp
  5. 05OP360Sp
  6. 06SecureLogixSp
  7. 07ShiptSp
  8. 08724 Management1V
  9. 09Blue Orbit Consulting LLC1V
  10. 10DraftKings1V
  11. 11Elevate K121V
  12. 12First National Bank Texas1V
  13. 13GSDU1V
  14. 14Luminare Health1V
04Fig. 04 — By Tier
unspecified6
100% of 6

Sister convocations

Same brand, other regions