This edition has endedNext: Customer Contact Week Nashville 2027Oct 20–22, 2027 · Nashville
Customer Success

Customer Contact Week Nashville 2026

This edition has ended

Customer Contact Week Nashville 2026 ran Oct 7–9, 2026 at Omni Nashville in Nashville, United States. It is a Customer Success conference that expected about 800 attendees. ConferenceGrid lists 17 speakers, 13 sponsors and 4 sessions. The next edition, Customer Contact Week Nashville 2027, is Oct 20–22, 2027 in Nashville.

Lineup updated Jun 24, 2026 · dates verified May 5, 2026

Customer Contact Week Nashville is a three-day conference for customer contact leaders, featuring over 800 attendees and 50+ sessions. The event focuses on real-world strategies, trends, and innovations across topics such as AI adoption, workforce strategies, digital transformation, automation, self-service, customer experience, data and analytics, leadershi…

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17Speakers
13Sponsors
4Sessions
25Companies · in total

Speakers

Programmed at Customer, in alphabetical order.

Adam McCreery
Director, CX · DraftKings
Annie Kim
Head of Product · Elevate K12
Brian Cantor
Managing Director, CCW Digital · Customer Management Practice
Brooke Lynch
Divisional Director, Digital · Customer Management Practice
Farha Ansari
Process Improvement Engineer · Metronet
Jessica Lovell
SVP, Director of Customer Experience · First National Bank Texas
Joanne McGowan
VP, Customer Experience · Luminare Health
Kotei Kotey
Research Analyst · Customer Management Practice
Lisa Strate
Head of Support · GSDU
Mr. Joe Mifsud
Senior Manager, Support and Trust & Safety · WorkWhile
Mrs. Melissa Copeland
Principal · Blue Orbit Consulting LLC
Nicole Kyle
Managing Director, Research · Customer Management Practice
Rachel Margolis
Former Talent Manager, The Voice · NBC
Rebecca Warfield
Artist Manager · 724 Management
Samantha Goldstein Bufford
Publicist · Nashville Underground
Sandy Ko Fonseca
Founder & Principal, CCWomen · Customer Management Practice
Shiwon Oh
Editor in Chief, CCWomen · Customer Management Practice

Sponsors

The companies behind the program. Tiers as disclosed.

ASAPP
Citizens
Citizens Bank
CYARA
Diabolocom
Humana
Jabra GN
NiCE
Observe.AI
OP360
SecureLogix
Shipt
Zenarate

Agenda

Selected from 4 sessions.

  • 10:00 AM - 11:30 AM CDT / 3:00 PM - 4:30 PM Your local time(1 hour, 30 min)

    CCW Executive Certificate Series | Demystifying CX AI: What Will Really Transform, and What Will That Mean For Your Contact Center?

    From “happy agents equal happy customers,” to “omnichannel engagement,” to “frictionless experiences,” the customer contact community has long embraced adages, trends, and buzz wor…

  • 10:00 AM - 11:30 AM CDT / 3:00 PM - 4:30 PM Your local time(1 hour, 30 min)

    CCWomen Summit | Networking & Storytelling: To Foster Vulnerability, Inspiration, and Peer-to-Peer Learning

    Welcome to the CCWomen Summit. CCWomen is a community created BY women, FOR women and allies. We are thrilled to welcome you to the 2025 CCWomen Summit and this dynamic community …

  • 10:00 AM - 11:30 AM CDT / 3:00 PM - 4:30 PM Your local time(1 hour, 30 min)

    Cutting Through CX Tech Complexity: Executive Insights from the CMP Prism

    The CX technology marketplace is evolving faster than ever - new tools, AI breakthroughs, and shifting vendor strategies make it increasingly difficult to separate signal from nois…

  • 10:00 AM - 11:30 AM CDT / 3:00 PM - 4:30 PM Your local time(1 hour, 30 min)

    Workshop | Inside a Real Transformation Project: Lessons From the Field and How to Build Effective Partnerships That Achieve Results

    Join Melissa Copeland, Principal and Founder of Blue Orbit Consulting, and Joanne McGowan, VP of Customer Experience at Luminare Health, for a behind-the-scenes look at what succes…

Quick answers

When is Customer Contact Week Nashville 2026?
Customer Contact Week Nashville 2026 ran Oct 7–9, 2026 at Omni Nashville in Nashville, United States. The next edition, Customer Contact Week Nashville 2027, is Oct 20–22, 2027 in Nashville.
Where is Customer Contact Week Nashville 2026 held?
Customer Contact Week Nashville 2026 was held at Omni Nashville in Nashville, United States.
Who is speaking at Customer Contact Week Nashville 2026?
ConferenceGrid lists 17 speakers, including Adam McCreery (Director, CX, DraftKings), Annie Kim (Head of Product, Elevate K12) and Brian Cantor (Managing Director, CCW Digital, Customer Management Practice).
Who sponsors Customer Contact Week Nashville 2026?
ConferenceGrid lists 13 sponsors, including ASAPP, Citizens, Citizens Bank, CYARA and Diabolocom.
Company intelligence

An audience of 25 companies, parsed from the program.

25 companies in attendance.

The numbers below are derived from the speakers, sponsors, and exhibitors on this page, cross-referenced into one ledger. They are the only thing here that 10times.com cannot tell you.

Who's in the room
0All threespeak · spons · exh
13Sponsoringsponsor only
12Speakingspeaker only
Speakers by seniority

53% of the speakers carry senior titles: C-suite, Founder, VP, or Director-level.

  • Founder / Owner16%
  • VP-level212%
  • Director / Head of635%
  • Manager / Lead424%
  • Engineer · IC16%
  • Research / Science16%
  • Other roles212%

Of 17 speakers · classified by free-text title

Most-represented companies
#CompanyRolesSpeakers
1Customer Management Practice6
2ASAPPSponsor-
3CitizensSponsor-
4Citizens BankSponsor-
5CYARASponsor-
6DiabolocomSponsor-
7HumanaSponsor-
8Jabra GNSponsor-
9NiCESponsor-
10Observe.AISponsor-
11OP360Sponsor-
12SecureLogixSponsor-
13ShiptSponsor-
14ZenarateSponsor-
Sponsors by tier
unspecified13
100% of 13
At peer events but not here

These companies sponsored two or more peer events recently, but aren't on this program. For an organizer, that's a list of warm prospects.

In the same series

Prior and forthcoming editions

Related events

Same brand, other regions