Adam McCreery
Director, CX · DraftKings
Annie Kim
Head of Product · Elevate K12
Brian Cantor
Managing Director, CCW Digital · Customer Management Practice
Brooke Lynch
Divisional Director, Digital · Customer Management Practice
Farha Ansari
Process Improvement Engineer · Metronet
Jessica Lovell
SVP, Director of Customer Experience · First National Bank Texas
Joanne McGowan
VP, Customer Experience · Luminare Health
Kotei Kotey
Research Analyst · Customer Management Practice
Lisa Strate
Head of Support · GSDU
Mr. Joe Mifsud
Senior Manager, Support and Trust & Safety · WorkWhile
Mrs. Melissa Copeland
Principal · Blue Orbit Consulting LLC
Nicole Kyle
Managing Director, Research · Customer Management Practice
Rachel Margolis
Former Talent Manager, The Voice · NBC
Rebecca Warfield
Artist Manager · 724 Management
Samantha Goldstein Bufford
Publicist · Nashville Underground
Sandy Ko Fonseca
Founder & Principal, CCWomen · Customer Management Practice
Shiwon Oh
Editor in Chief, CCWomen · Customer Management Practice