Of the Field

Customer Experience & Contact Center Executive Summit 2026

The Customer Experience & Contact Center Executive Summit is a one-day experience designed for senior leaders in customer experience and contact centers. Hosted at a high-end destination, the event offers panel discussions, focused breakouts, and strategic sponsor conversations that move beyond vendor booths and generic pitches. Attendees will hear from indu…

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17Speakers
7Sponsors
0On the bill · sessions
16Companies · in total
§I

Speakers

Programmed at Customer, in alphabetical order.
Bhavish Gummadi
Product & Engineering · Sierra
Casey Denby
Vice President, Sales · Zenarate
Catheryn Li
CEO · Simple AI
Colin Crowley
Vice President, Patient Services · QuickMD
Eric Sutton
Chief CX & Design Officer · KeyBank
Joep Everts
Senior Vice President, Customer Service · Elsevier
Jon Lamont
Vice President of Client AI Automation · CallMiner
Julie Stone
Chief Learning Officer, Group Vice President · TTEC
Paramita Pal
Senior Vice President, Head of Customer Experience, Consumer Bank, USA · TD Bank
Rob Bradshaw
Manager, CEC Product & Analytics · Omaha Steaks
Roger Huff
Vice President of CX Advisory · Transcom
Ruth Rose
Vice President of Strategic Growth · Transcom
Sharanya Ravichandran
Director of Product Design, Subscription Growth · The Wall Street Journal
Shorit Ghosh
General Manager, Voice AI · Ada
Sridhar Sasidharan
Associate Vice President, Customer Success & Client Services · UPS Digital
Tom Lewis
Chief Customer Officer · Reddy
Tyler Read
Vice President of AI and Digital Transformation, Health and Biosciences · IFF
§II

Sponsors

The houses behind the program. Tiers as disclosed.
Ada
CallMiner
Reddy
Sierra
Simple AI
Transcom
Zenarate
Intermission
Part the Second · For the Buyer

What does it mean when 16 companies show up — and 7 bet on three roles at once?

Sixteen companies. seven are betting more than once.

The numbers below are derived from the speakers, sponsors, and exhibitors on this page — cross-referenced into one ledger. They are the only thing here that 10times.com cannot tell you.

Who's in the room
7All threespeak · spons · exh
0Sponsoringsponsor only
9Companies Speakingspeaker only

The Triple-Threat

Transcom·Ada·CallMiner·Reddy·Sierra·Simple AI·Zenarate

Speakers by seniority

82% of the speakers carry senior titles — C-suite, Founder, VP, or Director-level.

  • C-suite424%
  • VP-level953%
  • Director / Head of16%
  • Manager / Lead212%
  • Other roles16%

Of 17 on the bill · classified by free-text title

Most-represented companies
  1. 01TranscomSp2V
  2. 02AdaSp1V
  3. 03CallMinerSp1V
  4. 04ReddySp1V
  5. 05SierraSp1V
  6. 06Simple AISp1V
  7. 07ZenarateSp1V
  8. 08Elsevier1V
  9. 09IFF1V
  10. 10KeyBank1V
  11. 11Omaha Steaks1V
  12. 12QuickMD1V
  13. 13TD Bank1V
  14. 14The Wall Street Journal1V
Sponsors by tier
unspecified7
100% of 7
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