Customer Success

Customer Experience & Contact Center Executive Summit 2026

The Customer Experience & Contact Center Executive Summit is a one-day experience designed for senior leaders in customer experience and contact centers. Hosted at a high-end destination, the event offers panel discussions, focused breakouts, and strategic sponsor conversations that move beyond vendor booths and generic pitches. Attendees will hear from indu…

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17Speakers
7Sponsors
0Sessions
16Companies · in total

Speakers

Programmed at Customer, in alphabetical order.

Bhavish Gummadi
Product & Engineering · Sierra
Casey Denby
Vice President, Sales · Zenarate
Catheryn Li
CEO · Simple AI
Colin Crowley
Vice President, Patient Services · QuickMD
Eric Sutton
Chief CX & Design Officer · KeyBank
Joep Everts
Senior Vice President, Customer Service · Elsevier
Jon Lamont
Vice President of Client AI Automation · CallMiner
Julie Stone
Chief Learning Officer, Group Vice President · TTEC
Paramita Pal
Senior Vice President, Head of Customer Experience, Consumer Bank, USA · TD Bank
Rob Bradshaw
Manager, CEC Product & Analytics · Omaha Steaks
Roger Huff
Vice President of CX Advisory · Transcom
Ruth Rose
Vice President of Strategic Growth · Transcom
Sharanya Ravichandran
Director of Product Design, Subscription Growth · The Wall Street Journal
Shorit Ghosh
General Manager, Voice AI · Ada
Sridhar Sasidharan
Associate Vice President, Customer Success & Client Services · UPS Digital
Tom Lewis
Chief Customer Officer · Reddy
Tyler Read
Vice President of AI and Digital Transformation, Health and Biosciences · IFF

Sponsors

The companies behind the program. Tiers as disclosed.

Ada
CallMiner
Reddy
Sierra
Simple AI
Transcom
Zenarate
Company intelligence

What does it mean when 16 companies show up, and 7 bet on three roles at once?

Sixteen companies. seven are betting more than once.

The numbers below are derived from the speakers, sponsors, and exhibitors on this page, cross-referenced into one ledger. They are the only thing here that 10times.com cannot tell you.

Who's in the room
7All threespeak · spons · exh
0Sponsoringsponsor only
9Speakingspeaker only

In all three roles

Transcom·Ada·CallMiner·Reddy·Sierra·Simple AI·Zenarate

Speakers by seniority

82% of the speakers carry senior titles: C-suite, Founder, VP, or Director-level.

  • C-suite424%
  • VP-level953%
  • Director / Head of16%
  • Manager / Lead212%
  • Other roles16%

Of 17 speakers · classified by free-text title

Most-represented companies
#CompanyRolesSpeakers
1TranscomSponsor2
2AdaSponsor1
3CallMinerSponsor1
4ReddySponsor1
5SierraSponsor1
6Simple AISponsor1
7ZenarateSponsor1
8Elsevier1
9IFF1
10KeyBank1
11Omaha Steaks1
12QuickMD1
13TD Bank1
14The Wall Street Journal1
Sponsors by tier
unspecified7
100% of 7

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