Customer Success

2026 #RaisingStandards (In-person)

The 2026 #RaisingStandards (In-person) annual conference is designed specifically for Planning, Insight, Quality & Customer Experience professionals. Participants will learn from practitioners and business leaders who have successfully delivered change, with sessions focused on practical applications and collaboration. The event offers opportunities for netw…

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8Speakers
5Sponsors
18Exhibitors
8On the bill · sessions
19Companies · in total
§I

Speakers

Programmed at 2026, in alphabetical order.
Alison Conaghan
Customer Operations Specialist · The Forum
Assembled
Assembled
CallMiner
CallMiner
Chris Rainsforth
Director of Learning & Innovation · The Forum
Dave Vernon
Director of Membership & Best Practice · The Forum
Donna Whyman
Customer Operations Specialist · The Forum
Ian Robertson
Customer Operations Specialist · The Forum
Phil Anderson
CEO · The Forum
§II

Sponsors

The houses behind the program. Tiers as disclosed.
AssembledSilver
CallMinerSilver
IntradiemSilver
QStorySilverPlus
VerintSilverPlus
§III

Agenda

Selected from 8 sessions on the bill.
  • 09:30

    Conference Opening Keynote

    Introduction from The Forum team to get you ready for a full day of learning and Opening Keynotes from our Gold Sponsor and others.

  • 11:00

    Forum Focus: Key Topic by CallMiner

    Join this 20-minute presentation from our partner CallMiner on a key topic.

  • 11:30

    Collaboration Discussion

    A discussion led session with interactive and thought-provoking exercises hosted by The Forum Team.

  • 12:30

    Forum Focus: Key Topic by Assembled

    Join this 20-minute presentation from our partner Assembled on a key topic.

  • 13:30

    Keynote

    Hear from our guest speakers.

  • 14:15

    Forum Focus: Key Topic by Partner

    Join this 20-minute presentation from one of our partners on a key topic.

  • 14:45

    Interactive Session

    An interactive session lead. Take the opportunity to be part of an energetic, engaging and memorable challenge.

  • 16:15

    Conference Endnote

    Wrap up the day with a summary of learning and the announcements of prize winners from our Expo partners.

Intermission
Part the Second · For the Buyer

What does it mean when 19 companies show up — and 5 bet on three roles at once?

Nineteen companies. five are betting more than once.

The numbers below are derived from the speakers, sponsors, and exhibitors on this page — cross-referenced into one ledger. They are the only thing here that 10times.com cannot tell you.

Who's in the room
5All threespeak · spons · exh
0Sponsoringsponsor only
13Exhibitingexhibitor only
1Companies Speakingspeaker only

The Triple-Threat

Assembled·CallMiner·Intradiem·QStory·Verint

Speakers by seniority

38% of the speakers carry senior titles — C-suite, Founder, VP, or Director-level.

  • C-suite113%
  • Director / Head of225%
  • Engineer · IC338%
  • Other roles225%

Of 8 on the bill · classified by free-text title

Most-represented companies
  1. 01AssembledSp·SEx1V
  2. 02CallMinerSp·SEx1V
  3. 03The Forum6V
  4. 04IntradiemSp·SEx
  5. 05QStorySp·SEx
  6. 06VerintSp·SEx
  7. 07AspectEx
  8. 08betr outsourcingEx
  9. 09Business SystemsEx
  10. 10CCCExpoEx
  11. 11CentricalEx
  12. 12CinareoEx
  13. 13DLPEx
  14. 14evcommsEx
Sponsors by tier
silver3
60% of 5
silverplus2
40% of 5
Related events · by shared sponsors