Customer Success

2026 #RaisingStandards (In-person)

The 2026 #RaisingStandards (In-person) annual conference is designed specifically for Planning, Insight, Quality & Customer Experience professionals. Participants will learn from practitioners and business leaders who have successfully delivered change, with sessions focused on practical applications and collaboration. The event offers opportunities for netw…

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24Speakers
5Sponsors
18Exhibitors
32Sessions
23Companies · in total

Speakers

Programmed at 2026, in alphabetical order.

Alison Conaghan
Customer Operations Specialist · The Forum
Assembled
Assembled
Assembled Representative
Assembled
CallMiner
CallMiner
CallMiner Representative
CallMiner
Chris Rainsforth
Director of Learning & Innovation · The Forum
Craig Lee
Customer Success Consultant · QStory
Dave Vernon
Director of Membership & Best Practice · The Forum
Dawn Wray
Psychotherapist and Coach · The Listening Collective
Donna Whyman
Customer Operations Specialist · The Forum
Graeme Gabriel
WFO Solutions Consultant · NiCE
Ian Robertson
Customer Operations Specialist · The Forum
Kevin Chang
Founding Account Executive · Assembled
Kieran Bolton
Senior WFM Analyst · Monzo Bank
Loz Gatt
Senior WFM Manager · Marshmallow
Mark Lockyear
Alliances Director EMEA · CallMiner
NiCE
NiCE
Partner Representative
Phil Anderson
CEO · The Forum
QStory
QStory
Scott Budding
Manager, Planform Consultant · Verint
The Forum
The Forum

Sponsors

The companies behind the program. Tiers as disclosed.

AssembledSilver
CallMinerSilver
IntradiemSilver
QStorySilverPlus
VerintSilverPlus

Agenda

Selected from 32 sessions.

  • 09:30

    Conference Opening Keynote

    Introduction from The Forum team to get you ready for a full day of learning and Opening Keynotes from our Gold Sponsor and others.

  • 09:30

    Welcome & Housekeeping

    Join The Forum team as we set the scene for the day ahead, explore this year's theme, From Busy to Valuable, and outline what delegates can expect from a day of learning, collabora…

  • 09:45

    The Gap Between Knowing and Doing

    Why do some organisations create meaningful change while others remain busy but stuck? Chris Rainsforth explores the difference between activity and impact, challenging delegates t…

  • 10:30

    Collaboration Discussion: Where Are We Now?

    An interactive table discussion exploring the realities facing today's organisations. Share experiences with peers, reflect on what creates value and identify common frustrations a…

  • 10:30

    Where Are We Now?

    An interactive table discussion exploring the realities facing today's organisations. Share experiences with peers, reflect on what creates value and identify common frustrations a…

  • 11:00

    Forum Focus (CallMiner)

    Join this 20-minute presentation from our partner CallMiner on a key topic.

  • 11:00

    Forum Focus: CallMiner – Industry Challenge

    Join CallMiner for a focused session exploring a key industry challenge and practical approaches being used by leading organisations.

  • 11:00

    Forum Focus: Key Industry Challenge – CallMiner

    Join CallMiner for a focused session exploring a key industry challenge and practical approaches being used by leading organisations.

  • 11:00

    Forum Focus: Key Industry Challenge Session (CallMiner)

    Join CallMiner for a focused session exploring a key industry challenge and practical approaches being used by leading organisations.

    Forum Focus
Company intelligence

What does it mean when 23 companies show up, and 5 bet on three roles at once?

23 companies. five are betting more than once.

The numbers below are derived from the speakers, sponsors, and exhibitors on this page, cross-referenced into one ledger. They are the only thing here that 10times.com cannot tell you.

Who's in the room
5All threespeak · spons · exh
0Sponsoringsponsor only
13Exhibitingexhibitor only
5Speakingspeaker only

In all three roles

Assembled·CallMiner·QStory·Verint·Intradiem

Speakers by seniority

17% of the speakers carry senior titles: C-suite, Founder, VP, or Director-level.

  • C-suite14%
  • Director / Head of313%
  • Manager / Lead28%
  • Engineer · IC625%
  • Other roles1250%

Of 24 speakers · classified by free-text title

Most-represented companies
#CompanyRolesSpeakers
1AssembledSponsor · SilverExhibitor3
2CallMinerSponsor · SilverExhibitor3
3The Forum8
4QStorySponsor · SilverPlusExhibitor2
5VerintSponsor · SilverPlusExhibitor2
6IntradiemSponsor · SilverExhibitor-
7AspectExhibitor-
8betr outsourcingExhibitor-
9Business SystemsExhibitor-
10CCCExpoExhibitor-
11CentricalExhibitor-
12CinareoExhibitor-
13DLPExhibitor-
14evcommsExhibitor-
Sponsors by tier
silver3
60% of 5
silverplus2
40% of 5
Related events · by shared sponsors
ConferenceDateCityShared sponsors
Engage Customer Summit 2026October 7, 2026London2