Customer Success

Customer Success Summit 2027

The Customer Success Collective Summit in Washington, D.C. brings together customer success professionals from across the industry to network, learn from experts, and discover the latest strategies in customer engagement and experience. Attendees have access to curated agendas, featured speakers, and opportunities to engage with leading solution providers in…

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58Speakers
9Sponsors
48Sessions
60Companies · in total

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Speakers

Programmed at Customer, in alphabetical order.

Alan McBride
Director of Area Support, US Federal, State & Local Government and Education · Microsoft
Alan Merenbloom
Director, Customer Success · Plume Design, Inc.
Alex German
Chief Sales Officer, Hiver · Hiver
Alexia Flores
Director of Sales and Customer Success · Lyft
Alex Turkovic
Sr Director, Customer Experience, Belfry · Belfry
Andrea Bumstead
CEO & Founder · CS Impact
Barakat Olorunoje
Senior Customer Success Manager at Amazon · Amazon
Braden Eads
Customer Success Manager · Popl
Brendan Daly
Chief Customer Officer · Starez
Brian Roybal
Director - Customer Success - Strategic Accounts · Okta
Calli Hartman
Head of Customer Success, YourCause from Blackbaud · YourCause from Blackbaud
Carl Lenocker
Senior Customer Success Executive
Dani Montano
VP, Customer Experience · Accuris
Dannah Barnett Vaughan
Director, Customer Success · Silverline Solutions
Dave Nobles
Director of Customer Success, Microsoft · Microsoft
De'Edra Williams
Chief Customer Officer
Elizabeth Roy Tsui
RVP, Customer Success, Salesforce · Salesforce
Erica Newell
VP, Customer Success, Full Circle Insights · Full Circle Insights
Ganesh Raghu
Vice President of Customer Success, CoStar Group · CoStar Group
Gwen Radsch
Manager, Customer Success · Smartling
Harel Erez
Director, Customer Success · Jfrog
Heather Brock
Regional Director of the Americas Customer Success, Xsolla · Xsolla

Sponsors

The companies behind the program. Tiers as disclosed.

Ask-AI
OnRamp
OpenText
Reef.ai
SundaySky
Tingono
Totango
Zendesk
ZoomInfo

Agenda

Selected from 48 sessions.

  • February 23 08:00

    Registration & networking breakfast

    Networking & exhibition
  • February 23 09:00

    Chairperson opening remarks

    Main stage
  • February 23 09:00

    Chairperson opening remarks

    Main stage
  • February 23 09:15

    The AI frontier: How agentic AI powers customer success at Microsoft

    Main stage
  • February 23 09:15

    The AI frontier: How agentic AI powers customer success at Microsoft

    Main stage
  • February 23 09:45

    Monetizing customer success: From cost center to revenue generating

    Main stage
  • February 23 09:45

    Monetizing customer success: From cost center to revenue generating

    Main stage
  • February 23 10:15

    When we stopped focusing on NPS, it started growing

    Main stage
  • February 23 10:15

    When we stopped focusing on NPS, it started growing

    Main stage
Company intelligence

An audience of 60 companies, parsed from the program.

60 companies in attendance.

The numbers below are derived from the speakers, sponsors, and exhibitors on this page, cross-referenced into one ledger. They are the only thing here that 10times.com cannot tell you.

Who's in the room
0All threespeak · spons · exh
9Sponsoringsponsor only
51Speakingspeaker only
Speakers by seniority

86% of the speakers carry senior titles: C-suite, Founder, VP, or Director-level.

  • C-suite59%
  • Founder / Owner23%
  • VP-level1221%
  • Director / Head of3153%
  • Manager / Lead47%
  • Engineer · IC12%
  • Advisor / Investor12%
  • Other roles23%

Of 58 speakers · classified by free-text title

Most-represented companies
#CompanyRolesSpeakers
1Microsoft4
2Ask-AISponsor-
3OnRampSponsor-
4OpenTextSponsor-
5Reef.aiSponsor-
6SundaySkySponsor-
7TingonoSponsor-
8TotangoSponsor-
9ZendeskSponsor-
10ZoomInfoSponsor-
11LifeLoop2
12Accuris1
13Allegion1
14Amazon1
Sponsors by tier
unspecified9
100% of 9
Related events · by shared sponsors
ConferenceDateCityShared sponsors
Customer Success Summit Austin 2027February 23, 2027Austin9
Technology Services World 2026October 19, 2026Las Vegas2
MLOps World 2026October 20, 2026-2

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