Customer Success

Customer Success Collective Summit Washington 2027

T

he Customer Success Collective Summit in Washington, D.C. brings together customer success professionals from across the industry to network, learn from experts, and discover the latest strategies in customer engagement and experience. Attendees have access to curated agendas, featured speakers, and opportunities to engage with leading solution providers in…

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58Voices
9Underwriters
0Exhibitors
28On the bill · sessions
60Companies · in total
§I

The Voices

Programmed at Customer, in alphabetical order.
Alan McBride
Director of Area Support, US Federal, State & Local Government and Education · Microsoft
Alan Merenbloom
Director, Customer Success · Plume Design, Inc.
Alex German
Chief Sales Officer, Hiver · Hiver
Alexia Flores
Director of Sales and Customer Success · Lyft
Alex Turkovic
Sr Director, Customer Experience, Belfry · Belfry
Andrea Bumstead
CEO & Founder · CS Impact
Barakat Olorunoje
Senior Customer Success Manager at Amazon · Amazon
Braden Eads
Customer Success Manager · Popl
Brendan Daly
Chief Customer Officer · Starez
Brian Roybal
Director - Customer Success - Strategic Accounts · Okta
Calli Hartman
Head of Customer Success, YourCause from Blackbaud · YourCause from Blackbaud
Carl Lenocker
Senior Customer Success Executive
Dani Montano
VP, Customer Experience · Accuris
Dannah Barnett Vaughan
Director, Customer Success · Silverline Solutions
Dave Nobles
Director of Customer Success, Microsoft · Microsoft
De'Edra Williams
Chief Customer Officer
Elizabeth Roy Tsui
RVP, Customer Success, Salesforce · Salesforce
Erica Newell
VP, Customer Success, Full Circle Insights · Full Circle Insights
Ganesh Raghu
Vice President of Customer Success, CoStar Group · CoStar Group
Gwen Radsch
Manager, Customer Success · Smartling
Harel Erez
Director, Customer Success · Jfrog
Heather Brock
Regional Director of the Americas Customer Success, Xsolla · Xsolla

— and 36 more, by name unsung —

§II

Underwritten By

The houses behind the program. Tiers as disclosed.
Ask-AI
OnRamp
OpenText
Reef.ai
SundaySky
Tingono
Totango
Zendesk
ZoomInfo
§III

The Programme

Selected from 28 sessions on the bill.
  • February 23 08:00

    Registration & networking breakfast

    Networking & exhibition
  • February 23 09:00

    Chairperson opening remarks

    Main stage
  • February 23 09:15

    The AI frontier: How agentic AI powers customer success at Microsoft

    Main stage
  • February 23 09:45

    Monetizing customer success: From cost center to revenue generating

    Main stage
  • February 23 10:15

    When we stopped focusing on NPS, it started growing

    Main stage
  • February 23 10:45

    Coffee break

    Networking & exhibition
  • February 23 11:15

    Fireside chat | Revenue is the new superpower: How value realization and technology are redefining CS leadership

    Main stage
  • February 23 11:45

    From reactive to proactive: Building a customer success operating system

    Main stage
  • February 23 12:15

    Beyond vanity metrics: Measuring customer success effectively

    Main stage
Intermission
Part the Second · For the Buyer

An audience of 60 companies, parsed from the program.

“60 companies in attendance.”

The numbers below are derived from the speakers, sponsors, and exhibitors on this page — cross-referenced into one ledger. They are the only thing here that 10times.com cannot tell you.

№ 01Fig. 01 — Composition of the House
0All threespeak · spons · exh
9Sponsoringsponsor only
0Exhibitingexhibitor only
51Companies Speakingspeaker only
№ 02Fig. 02 — The Voices, by Seniority

86% of the speakers carry senior titles — C-suite, Founder, VP, or Director-level.

  • C-suite59%
  • Founder / Owner23%
  • VP-level1221%
  • Director / Head of3153%
  • Manager / Lead47%
  • Engineer · IC12%
  • Advisor / Investor12%
  • Other roles23%

Of 58 on the bill · classified by free-text title

№ 03Fig. 03 — The Heaviest in the Room
  1. 01Microsoft4V
  2. 02Ask-AISp
  3. 03OnRampSp
  4. 04OpenTextSp
  5. 05Reef.aiSp
  6. 06SundaySkySp
  7. 07TingonoSp
  8. 08TotangoSp
  9. 09ZendeskSp
  10. 10ZoomInfoSp
  11. 11LifeLoop2V
  12. 12Accuris1V
  13. 13Allegion1V
  14. 14Amazon1V
№ 04Fig. 04 — By Tier
unspecified9
100% of 9
№ 06Fig. 06 — Adjacent Convocations · by shared underwriters

Sister convocations

Same brand, other regions