AI & Machine Learning

Xperience 2026

Xperience 2026 is the CX+AI event of the year, bringing together industry leaders and professionals to explore customer experience innovation, AI, and cloud solutions. The event features bold keynotes, hundreds of sessions, hands-on AI workshops, and immersive training designed for every role shaping CX. Attendees will gain practical insight into AI-powered…

Visit the official siteRegisterSponsorship open
6Speakers
15Sponsors
8On the bill · sessions
18Companies · in total
§I

Speakers

Programmed at Xperience, in alphabetical order.
Adam Kirkendall
Director, Technology and Analytics Medical Group, Bon Secours Mercy Hospital · Bon Secours Mercy Hospital
Chris Helzerman
Sr. Industry Executive, Genesys · Genesys
Erik Weihenmayer
Keynote Speaker, World-class adventurer, first blind Everest summiteer
Rob Allen
Technical Operations Manager, Rochester Regional Health System · Rochester Regional Health System
Susan DeVito
Sr. Industry Executive, Genesys · Genesys
Vadim Mikhaylyants
Sr. Industry Executive, Genesys · Genesys
§II

Sponsors

The houses behind the program. Tiers as disclosed.
MiratechPlatinum
BandwidthGold
C1Gold
Gryphon AIGold
Operative IntelligenceGold
PureInsightsGold
ShelfGold
IntradiemSilver
CloudCXBronze
EemaanBronze
IllumaBronze
KnowmaxBronze
PCIPalBronze
PointelBronze
Thrive GlobalBronze
§III

Agenda

Selected from 8 sessions on the bill.
  • 01:45 pm – 02:15 pm

    Meeting Patients Where They Are: Modernizing Access with Connected Engagement

    In this session, Rochester Regional Health, and Bon Secours Mercy Health share how they have taken a phased, insight-driven approach to transformation, using continuous feedback lo…

  • 03:00 pm – 03:30 pm

    Care and Coverage Together – A Single Front Door

    This session will explore how healthcare organizations are aligning care delivery and coverage operations to create a more seamless, coordinated access experience for patients and …

  • 03:00 pm – 03:30 pm

    MEDI – Helping Staff and Beneficiaries Navigate Medicaid Changes

    This session will explore how healthcare organizations can better support staff and beneficiaries through evolving Medicaid requirements by improving communication, access, and ope…

  • 09:30 am – 05:30 pm

    Expo: Genesys Booth #1361

    Stop by Booth #1361 to experience a live demo, meet our experts, and learn how Genesys can elevate your patient experience.

  • 09:30 am – 10:00 am

    Care and Coverage Together – A Single Front Door

    This session will explore how healthcare organizations are aligning care delivery and coverage operations to create a more seamless, coordinated access experience for patients and …

  • 10:00 am – 05:30 pm

    Expo: Genesys Booth #1361

    Stop by Booth #1361 to experience a live demo, meet our experts, and learn how Genesys can elevate your patient experience.

  • 10:30 am – 11:00 am

    MEDI – Helping Staff and Beneficiaries Navigate Medicaid Changes

    This session will explore how healthcare organizations can better support staff and beneficiaries through evolving Medicaid requirements by improving communication, access, and ope…

  • March 10, 2026, 11:30 – 1:00 PM PST

    Scaling Healthcare Delivery With Agentic AI

    Join Concentrix and Genesys for a transformative lunch session that delves into how Agentic AI can revolutionize healthcare delivery. In an era of rapid medical advancements and ri…

Intermission
Part the Second · For the Buyer

An audience of 18 companies, parsed from the program.

Eighteen companies in attendance.

The numbers below are derived from the speakers, sponsors, and exhibitors on this page, cross-referenced into one ledger. They are the only thing here that 10times.com cannot tell you.

Who's in the room
0All threespeak · spons · exh
15Sponsoringsponsor only
3Companies Speakingspeaker only
Speakers by seniority

17% of the speakers carry senior titles: C-suite, Founder, VP, or Director-level.

  • Director / Head of117%
  • Manager / Lead117%
  • Other roles467%

Of 6 on the bill · classified by free-text title

Most-represented companies
  1. 01BandwidthSp·G
  2. 02C1Sp·G
  3. 03CloudCXSp·B
  4. 04EemaanSp·B
  5. 05Genesys3V
  6. 06Gryphon AISp·G
  7. 07IllumaSp·B
  8. 08IntradiemSp·S
  9. 09KnowmaxSp·B
  10. 10MiratechSp·P
  11. 11Operative IntelligenceSp·G
  12. 12PCIPalSp·B
  13. 13PointelSp·B
  14. 14PureInsightsSp·G
Sponsors by tier
platinum1
7% of 15
gold6
40% of 15
silver1
7% of 15
bronze7
47% of 15