AI & Machine Learning

Xperience 2026

Xperience 2026 is the CX+AI event of the year, bringing together industry leaders and professionals to explore customer experience innovation, AI, and cloud solutions. The event features bold keynotes, hundreds of sessions, hands-on AI workshops, and immersive training designed for every role shaping CX. Attendees will gain practical insight into AI-powered…

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13Speakers
25Sponsors
8Sessions
31Companies · in total

Speakers

Programmed at Xperience, in alphabetical order.

Adam Kirkendall
Director, Technology and Analytics Medical Group, Bon Secours Mercy Hospital · Bon Secours Mercy Hospital
Austin Fix
Sr. Manager, Workforce Management, Vanguard · Vanguard
Chris Helzerman
Sr. Industry Executive, Genesys · Genesys
Erik Weihenmayer
Keynote Speaker, World-class adventurer, first blind Everest summiteer
Glenn Nethercutt
Chief Technology Officer, Genesys · Genesys
Lori Gebe
Associate Vice President Operations Process & Systems Strategy, Blue Cross Blue Shield of NC · Blue Cross Blue Shield of NC
Mike Szilagyi
General Manager, Head of Product, Genesys · Genesys
Rob Allen
Technical Operations Manager, Rochester Regional Health System · Rochester Regional Health System
Robyn Schulze
Sr. Product Manager, GM Financial · GM Financial
Scott Cravotta
Chief Customer Officer, Genesys · Genesys
Susan DeVito
Sr. Industry Executive, Genesys · Genesys
Tony Bates
Chairman and Chief Executive Officer, Genesys · Genesys
Vadim Mikhaylyants
Sr. Industry Executive, Genesys · Genesys

Sponsors

The companies behind the program. Tiers as disclosed.

MiratechPlatinum
AWSGold
BandwidthGold
C1Gold
CapgeminiGold
CognizantGold
Deloitte DigitalGold
Gryphon AIGold
IBMGold
InfosysGold
Operative IntelligenceGold
PureInsightsGold
ServiceNowGold
ShelfGold
SimpleAIGold
TELUS DigitalGold
Verizon BusinessGold
IntradiemSilver
CloudCXBronze
EemaanBronze
IllumaBronze
KnowmaxBronze
PCIPalBronze
PointelBronze
Thrive GlobalBronze

Agenda

Selected from 8 sessions.

  • 01:45 pm – 02:15 pm

    Meeting Patients Where They Are: Modernizing Access with Connected Engagement

    In this session, Rochester Regional Health, and Bon Secours Mercy Health share how they have taken a phased, insight-driven approach to transformation, using continuous feedback lo…

  • 03:00 pm – 03:30 pm

    Care and Coverage Together – A Single Front Door

    This session will explore how healthcare organizations are aligning care delivery and coverage operations to create a more seamless, coordinated access experience for patients and …

  • 03:00 pm – 03:30 pm

    MEDI – Helping Staff and Beneficiaries Navigate Medicaid Changes

    This session will explore how healthcare organizations can better support staff and beneficiaries through evolving Medicaid requirements by improving communication, access, and ope…

  • 09:30 am – 05:30 pm

    Expo: Genesys Booth #1361

    Stop by Booth #1361 to experience a live demo, meet our experts, and learn how Genesys can elevate your patient experience.

  • 09:30 am – 10:00 am

    Care and Coverage Together – A Single Front Door

    This session will explore how healthcare organizations are aligning care delivery and coverage operations to create a more seamless, coordinated access experience for patients and …

  • 10:00 am – 05:30 pm

    Expo: Genesys Booth #1361

    Stop by Booth #1361 to experience a live demo, meet our experts, and learn how Genesys can elevate your patient experience.

  • 10:30 am – 11:00 am

    MEDI – Helping Staff and Beneficiaries Navigate Medicaid Changes

    This session will explore how healthcare organizations can better support staff and beneficiaries through evolving Medicaid requirements by improving communication, access, and ope…

  • March 10, 2026, 11:30 – 1:00 PM PST

    Scaling Healthcare Delivery With Agentic AI

    Join Concentrix and Genesys for a transformative lunch session that delves into how Agentic AI can revolutionize healthcare delivery. In an era of rapid medical advancements and ri…

Company intelligence

An audience of 31 companies, parsed from the program.

31 companies in attendance.

The numbers below are derived from the speakers, sponsors, and exhibitors on this page, cross-referenced into one ledger. They are the only thing here that 10times.com cannot tell you.

Who's in the room
0All threespeak · spons · exh
25Sponsoringsponsor only
6Speakingspeaker only
Speakers by seniority

46% of the speakers carry senior titles: C-suite, Founder, VP, or Director-level.

  • C-suite323%
  • VP-level18%
  • Director / Head of215%
  • Manager / Lead215%
  • Product18%
  • Other roles431%

Of 13 speakers · classified by free-text title

Most-represented companies
#CompanyRolesSpeakers
1Genesys7
2AWSSponsor · Gold-
3BandwidthSponsor · Gold-
4C1Sponsor · Gold-
5CapgeminiSponsor · Gold-
6CloudCXSponsor · Bronze-
7CognizantSponsor · Gold-
8Deloitte DigitalSponsor · Gold-
9EemaanSponsor · Bronze-
10Gryphon AISponsor · Gold-
11IBMSponsor · Gold-
12IllumaSponsor · Bronze-
13InfosysSponsor · Gold-
14IntradiemSponsor · Silver-
Sponsors by tier
platinum1
4% of 25
gold16
64% of 25
silver1
4% of 25
bronze7
28% of 25
At peer events but not here

These companies sponsored two or more peer events recently, but aren't on this program. For an organizer, that's a list of warm prospects.

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