ZERO-IN 2025 brings hundreds of customer success leaders together in Chicago for two days of expert-led keynotes, workshops, and practical sessions focused on driving customer growth. Optional Customer Training Day on October 7.
The old playbook is dead. As AI and agentic systems rapidly automate go-to-market functions, customer-facing teams must adapt or get left behind. But the future isn’t about humans …
Too many managers are thrown into leadership roles without the tools or training to succeed, and the result is costly, chaotic, and frustrating. In this session, you’ll find out ho…
Most CS teams train their customers, but what about their own people? In this session, you’ll get hands-on with how to build a high-impact internal training program that drives con…
Most teams focus their time on red or green accounts, but what about the yellow ones? In this hands-on workshop, you’ll learn why medium-risk customers hold overlooked potential fo…
How did one manager of CX achieve a drop in CAC of more than 75%, 25% of new revenue driven by referrals, a shift from 50% “red” accounts to 90% “green” and 0% “red”, and a Head of…
There’s a hard truth at the heart of digital customer success and revenue enablement: You can’t automate a broken process. Too many revenue teams try and fail to scale through syst…
In the complex world of B2B2C, driving success means empowering your clients to do the same for their customers. This session will show you how to create a ripple effect that start…
Customer success teams are under increasing pressure to demonstrate revenue impact while maintaining their role as trusted customer advocates. This interactive panel brings togethe…
Renewals and expansions fuel long-term growth but they don’t happen by chance. Discover the practical, field-tested strategies that build repeatable frameworks for predictable grow…
An audience of 24 companies, parsed from the program.
The numbers below are derived from the speakers, sponsors, and exhibitors on this page — cross-referenced into one ledger. They are the only thing here that 10times.com cannot tell you.
96% of the speakers carry senior titles — C-suite, Founder, VP, or Director-level.
Of 25 on the bill · classified by free-text title
Tiers were not disclosed for this event.