Technology

The European Chatbot & Agentic AI Summit 2027

The 7th edition of the European Chatbot & Agentic AI Summit is Europe’s leading conference on Conversational AI, Agentic AI, Chatbots, Virtual Assistants, Generative AI, and Voice Technology. The event will bring together industry executives, adopters, and researchers to discuss the latest trends, real-world applications, and future directions for agentic sy…

Visit the official siteSponsorship open
42Speakers
4Sponsors
32On the bill · sessions
41Companies · in total
§I

Speakers

Programmed at The, in alphabetical order.
Adrian Matei
AI Product manager · Jaja Finance
Alexandre Foucher
Customer Success Manager · Giskard
Andrew Harrison
Agentic & GenAI Governance Advisor · ABN AMRO
Anni Chen
Developer Evangelist · Twilio
Bhanu Chaddha
Lead Engineer · A.P. Moller - Maersk
Caroline Laurenson
Programme Director · The EU Chatbot Summit
Charis Jamieson
Cloud & AI Endpoints Go-To-Market Manager · Microsoft
Chris Miles
Group Product Lead - Chatbots & AI · Lebara
Christoph Esslinger
Founder and Managing Director · IDEABAY AI
Damien Bird
Senior Cloud Solutions Architect · Microsoft
Daniel Orenes Ferrandez
Customer Experience Lead · Uber
Diego Gosmar
Head of AI · Tesisquare S.p.A.
Dominik Predota
VP Automation Sales · CallMiner
Dr Kulvinder Panesar
Assistant Professor of Applied Artificial Intelligence · University of Bradford
Emma Horrell
User Experience (UX) Manager · University of Edinburgh
Gabriele Iuculano
Senior Test Platform Engineer · Schindler Group
Harshdip Singh
Sr. Technical Product Manager · Amazon
Hilde Hardeman
Director General of the Publications Office @ The European Union · The European Union
Jana Richter
Executive Vice President AI & Innovation · NFON UK
Jared Browne
Head of Privacy and AI Governance · Fexco
Jesper With-Fogstrup
Group Chief Executive Officer · Moneypenny
Jörg Schoba
Domain Architect Artificial Intelligence · OMV
§II

Sponsors

The houses behind the program. Tiers as disclosed.
Acceleraate
Microsoft
Scottish Government
Twilio
§III

Agenda

Selected from 32 sessions on the bill.
  • 10:00 AM - 11:00 AM

    MICROSOFT ROUNDTABLE: MICROSOFT AGENTIC TRANSFORMATION ROUNDTABLE

    INVITE-ONLY EXECUTIVE ROUNDTABLE – POWERED BY MICROSOFT
  • 10:08 AM - 10:33 AM

    AI VOICEBOTS IN PRACTICE: HOW AGENTIC COMMUNICATION TURNS INCOMING REQUESTS INTO RESOLVED OUTCOMES

    AI VOICE & CONTACT CENTRE TRANSFORMATION
  • 10:29 AM - 11:04 AM

    DEMO DAY HERO, LAUNCH DAY ZERO: WHEN PERFECT CHATBOTS BECOME UNPREDICTABLE

    ENTERPRISE AI DEPLOYMENT & SCALING
  • 10:52 AM - 11:27 AM

    EARLY VERSION: LESSONS LEARNED PUTTING AUTONOMOUS AGENTS IN FRONT ON CUSTOMERS

    KEYNOTE : SCALING AI AGENTS IN BANKING - CASE STUDY (Lloyds Banking)
  • 11:30 AM - 12:25 PM

    HUMAN IN THE LOOP 2.0: DESIGNING COOPERATIVE WORKFLOWS WITH AGENTIC AI

    MASTERCLASS - AGENTIC AI & HUMAN COLLABORATION
  • 11:30 AM - 12:25 PM

    WHAT DO I NEED TO KNOW TO BE PROFICIENT IN GENERATIVE AI: SKILLS AND ROLES IN THE NEW AI ECONOMY

    MASTERCLASS - DIGITAL LITERACY / SKILLS
  • 11:40 AM - 12:05 PM

    RAG AND AI AGENTS IN CONTINUOUS TESTING OF CONVERSATIONAL INTERFACES

    AI AGENTS - DESIGN BEST PRACTICES / RAG
  • 11:59 AM - 12:24 PM

    BUILDING A SELF-SERVICE GENAI PLATFORM WITHIN A LARGE ENTERPRISE

    OMV CASE STUDY
  • 12:10 PM - 12:25 PM

    FROM DATA TO ACTION: THE FUTURE OF BI WITH GENERATIVE AI

    GENERATIVE AI
Intermission
Part the Second · For the Buyer

What does it mean when 41 companies show up, and 2 bet on three roles at once?

41 companies. two are betting more than once.

The numbers below are derived from the speakers, sponsors, and exhibitors on this page, cross-referenced into one ledger. They are the only thing here that 10times.com cannot tell you.

Who's in the room
2All threespeak · spons · exh
2Sponsoringsponsor only
37Companies Speakingspeaker only

The Triple-Threat

Microsoft·Twilio

Speakers by seniority

38% of the speakers carry senior titles: C-suite, Founder, VP, or Director-level.

  • C-suite410%
  • Founder / Owner25%
  • VP-level37%
  • Director / Head of717%
  • Manager / Lead921%
  • Product410%
  • Engineer · IC614%
  • Research / Science25%
  • Advisor / Investor12%
  • Other roles410%

Of 42 on the bill · classified by free-text title

Most-represented companies
  1. 01MicrosoftSp3V
  2. 02TwilioSp1V
  3. 03AcceleraateSp
  4. 04Scottish GovernmentSp
  5. 05Ideabay.AI2V
  6. 06ABN AMRO1V
  7. 07Akraya1V
  8. 08Amazon1V
  9. 09AP Moller - Maersk1V
  10. 10Arato1V
  11. 11BT1V
  12. 12CallMiner1V
  13. 13Endress+Hauser1V
  14. 14Fexco1V
Sponsors by tier
unspecified4
100% of 4
At peer events but not here

These companies sponsored two or more peer events recently, but aren't on this program. For an organizer, that's a list of warm prospects.

Related events · by shared sponsors