Of the Field

Genesys Future of CX 2026

Genesys Future of CX 2026 explores how Agentic AI is changing the world of customer contact, shifting from reactive processes to proactive, intelligent systems. The event's theme, 'Experience Orchestration in an Agentic World', focuses on bringing together technology, data, and human expertise to create seamless customer journeys. Attendees will learn practi…

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8Speakers
5Sponsors
28On the bill · sessions
6Companies · in total
§I

Speakers

Programmed at Genesys, in alphabetical order.
Bjorn Smulders
Manager, Customer Journey · Carglass
Dave Carroll
Helene Bodart
Senior Solution Consultant
Hermina Cosic
Senior Solution Achitect
James Cockbill
Digital & AI Specialist
Peter Graf
SVP Strategy · Genesys
Pieter Franssen
Product Owner · Carglass
Platon
§II

Sponsors

The houses behind the program. Tiers as disclosed.
Cloudoe
Frontline Solutions
Genesys
KPN
NTT DATA
§III

Agenda

Selected from 28 sessions on the bill.
  • Monday, June 10, 2:00 PM – 4:30 PM

    Banking Session

    The Balancing Art: Human and artificial intelligence to empower customer and employee experiences

  • Monday, June 10, 6:00 PM – 8:00 PM

    Opening Reception in the Xperience Expo

    Xperience Expo Open

  • Monday, June 10, 9:00 AM – 3:00 PM

    Partner Day

  • Monday, June 10, 9:00 AM – 5:00 PM

    Certification Testing

  • Monday, June 10, 9:00 AM – 5:00 PM

    Education Day

  • Thursday, June 13

    Departure Day

    Join the Xperience19 discussions within the Genesys online community

  • Tuesday, June 11, 10:45 AM – 7:00 PM

    Xperience Expo Open

  • Tuesday, June 11, 11:00 AM – 1:15 PM

    DevCon Breakout Sessions

  • Tuesday, June 11, 11:00 AM – 1:15 PM

    Xperience Breakout Sessions

Intermission
Part the Second · For the Buyer

What does it mean when 6 companies show up — and 1 bet on three roles at once?

Six companies. one are betting more than once.

The numbers below are derived from the speakers, sponsors, and exhibitors on this page — cross-referenced into one ledger. They are the only thing here that 10times.com cannot tell you.

Who's in the room
1All threespeak · spons · exh
4Sponsoringsponsor only
1Companies Speakingspeaker only

The Triple-Threat

Genesys

Speakers by seniority

25% of the speakers carry senior titles — C-suite, Founder, VP, or Director-level.

  • Founder / Owner113%
  • VP-level113%
  • Manager / Lead113%
  • Engineer · IC225%
  • Other roles338%

Of 8 on the bill · classified by free-text title

Most-represented companies
  1. 01GenesysSp1V
  2. 02CloudoeSp
  3. 03Frontline SolutionsSp
  4. 04KPNSp
  5. 05NTT DATASp
  6. 06Carglass2V
Sponsors by tier
unspecified5
100% of 5