Genesys Future of CX 2026 explores how Agentic AI is changing the world of customer contact, shifting from reactive processes to proactive, intelligent systems. The event's theme, 'Experience Orchestration in an Agentic World', focuses on bringing together technology, data, and human expertise to create seamless customer journeys. Attendees will learn practi…
Programmed at Genesys, in alphabetical order.
The companies behind the program. Tiers as disclosed.
Selected from 28 sessions.
The Balancing Art: Human and artificial intelligence to empower customer and employee experiences
Xperience Expo Open
Join the Xperience19 discussions within the Genesys online community
What does it mean when 6 companies show up, and 1 bet on three roles at once?
The numbers below are derived from the speakers, sponsors, and exhibitors on this page, cross-referenced into one ledger. They are the only thing here that 10times.com cannot tell you.