AI & Machine Learning

Genesys Future of CX 2026

This edition has ended

Genesys Future of CX 2026 ran on Jun 9, 2026 at Bij de Vuursche Lodge in Baarn, Netherlands. It is an AI & Machine Learning conference. ConferenceGrid lists 8 speakers, 5 sponsors and 28 sessions. Dates for the next edition are not announced yet.

Lineup updated Jun 16, 2026 · dates verified May 5, 2026

Genesys Future of CX 2026 explores how Agentic AI is changing the world of customer contact, shifting from reactive processes to proactive, intelligent systems. The event's theme, 'Experience Orchestration in an Agentic World', focuses on bringing together technology, data, and human expertise to create seamless customer journeys. Attendees will learn practi…

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8Speakers
5Sponsors
28Sessions
6Companies · in total

Speakers

Programmed at Genesys, in alphabetical order.

Bjorn Smulders
Manager, Customer Journey · Carglass
Dave Carroll
Helene Bodart
Senior Solution Consultant
Hermina Cosic
Senior Solution Achitect
James Cockbill
Digital & AI Specialist
Peter Graf
SVP Strategy · Genesys
Pieter Franssen
Product Owner · Carglass
Platon

Sponsors

The companies behind the program. Tiers as disclosed.

Cloudoe
Frontline Solutions
Genesys
KPN
NTT DATA

Agenda

Selected from 28 sessions.

  • Monday, June 10, 2:00 PM – 4:30 PM

    Banking Session

    The Balancing Art: Human and artificial intelligence to empower customer and employee experiences

  • Monday, June 10, 6:00 PM – 8:00 PM

    Opening Reception in the Xperience Expo

    Xperience Expo Open

  • Monday, June 10, 9:00 AM – 3:00 PM

    Partner Day

  • Monday, June 10, 9:00 AM – 5:00 PM

    Certification Testing

  • Monday, June 10, 9:00 AM – 5:00 PM

    Education Day

  • Thursday, June 13

    Departure Day

    Join the Xperience19 discussions within the Genesys online community

  • Tuesday, June 11, 10:45 AM – 7:00 PM

    Xperience Expo Open

  • Tuesday, June 11, 11:00 AM – 1:15 PM

    DevCon Breakout Sessions

  • Tuesday, June 11, 11:00 AM – 1:15 PM

    Xperience Breakout Sessions

Quick answers

When is Genesys Future of CX 2026?
Genesys Future of CX 2026 ran on Jun 9, 2026 at Bij de Vuursche Lodge in Baarn, Netherlands.
Where is Genesys Future of CX 2026 held?
Genesys Future of CX 2026 was held at Bij de Vuursche Lodge in Baarn, Netherlands.
Who is speaking at Genesys Future of CX 2026?
ConferenceGrid lists 8 speakers, including Bjorn Smulders (Manager, Customer Journey, Carglass), Dave Carroll and Helene Bodart (Senior Solution Consultant).
Who sponsors Genesys Future of CX 2026?
ConferenceGrid lists 5 sponsors: Cloudoe, Frontline Solutions, Genesys, KPN and NTT DATA.
Company intelligence

What does it mean when 6 companies show up, and 1 bet on three roles at once?

Six companies. one are betting more than once.

The numbers below are derived from the speakers, sponsors, and exhibitors on this page, cross-referenced into one ledger. They are the only thing here that 10times.com cannot tell you.

Who's in the room
1All threespeak · spons · exh
4Sponsoringsponsor only
1Speakingspeaker only

In all three roles

Genesys

Speakers by seniority

25% of the speakers carry senior titles: C-suite, Founder, VP, or Director-level.

  • Founder / Owner113%
  • VP-level113%
  • Manager / Lead113%
  • Engineer · IC225%
  • Other roles338%

Of 8 speakers · classified by free-text title

Most-represented companies
#CompanyRolesSpeakers
1GenesysSponsor1
2CloudoeSponsor-
3Frontline SolutionsSponsor-
4KPNSponsor-
5NTT DATASponsor-
6Carglass2
Sponsors by tier
unspecified5
100% of 5
Related events · by shared sponsors
ConferenceDateCityShared sponsors
Customer Contact Congres 2026November 24, 2026Grimbergen2