Speakers
Programmed at Genesys, in alphabetical order.
Agenda
Selected from 13 sessions.
- 09:00 – 09:45
Registration opens
- 09:45 – 10:00
Opening
- 10:00 – 10:30
Designing AI from the Outside in
Discover how Genesys’ “outside-in” approach helps you align AI use cases with business priorities and deliver measurable value fast. In this session, we will walk through a practic…
- 10:30 – 11:00
Customer Story: Equipe Zorgbedrijven
From Contact to Connection: How Equipe is Building Future-Ready Healthcare Communication Discover how Equipe Zorgbedrijven is building a future-ready care model through the integr…
- 11:00 – 11:30
Coffee break
- 11:30 – 12:00
The Journey of AI with Genesys
Discover how AI is reshaping customer and employee experiences within Genesys Cloud. In this session, we’ll walk you through the evolution of AI in the platform, what’s possible to…
- 12:00 – 13:00
Lunch
- 13:00 – 13:30
Customer Story: Colruyt Group
Where people make the difference: The power of Colruyt Group with a Human Touch New challenges and trends are rapidly transforming the retail market. Discover how Colruyt Group st…
- 13:30 – 14:30
How to: Drive Business Outcomes from Real CX Scenarios
An audience of 3 companies, parsed from the program.
Three companies in attendance.
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