SITS – the Service Desk and IT Support Show – is Europe’s leading event for ITSM, service desk, and IT support professionals. Returning to ExCeL London in May 2027, the event brings together thousands of industry leaders and world-class solution providers. Attendees can explore over 60 sessions, including keynotes, seminars, and small-group discussions to ga…
Often mislabeled as “just inventory,” the true value of the CMDB is frequently unseen. This session highlights how a maintained and reliable CMDB strengthens core ITSM practices su…
Most organisations are still treating Copilot as a chat interface bolted onto Microsoft 365. That's the smallest version of what it can be. This session is about reframing the que…
This is our journey starting with non mandatory, subjective and localised risk profiling in change management and moving to a standardised set of questions providing an objective r…
ITSM anywhere ? Whether it's a multi-national working across the globe or smaller organisations working locally, ITSM is relevant across the world. itSMF has been joining up IT Se…
Many MSP's offer the same core services and tools, yet some businesses either lose money or just get by, whilst the best in class grow consistently and profitably. The difference i…
When a client suffers a cyber breach, the difference between control and chaos is measured in seconds. Most MSP failures in these moments are not technical, but leadership failures…
It’s a lot easier to replicate people’s mistakes than successes, so here are some mistakes and challenges I made and how I overcame them. Even with 20+ years in ITSM, and 16 of th…
Communication is the glue that holds every relationship together in business, on teams, and in life. It's not just what you say, it’s how you say it. Whether you're sharing technic…
An audience of 7 companies, parsed from the program.
The numbers below are derived from the speakers, sponsors, and exhibitors on this page, cross-referenced into one ledger. They are the only thing here that 10times.com cannot tell you.
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