Testing / Qa

QATC Annual Conference 2026

This edition has ended

QATC Annual Conference 2026 ran Sep 29, 2026 – Oct 1, 2026 at Hilton Nashville Downtown in Nashville, United States. It is a Testing / Qa conference. ConferenceGrid lists 10 speakers, 12 sponsors and 11 sessions. Dates for the next edition are not announced yet.

Lineup updated Oct 11, 2026 · dates verified Sep 13, 2026

The QATC Annual Conference is a leading event for quality assurance and training professionals in the call center industry. Attendees will hear from industry experts, explore the latest technologies in the Sponsor Showcase, and have the opportunity to network with peers. The conference is designed to provide practical tips, useful takeaways, and meaningful n…

Visit the official siteRegister
10Speakers
12Sponsors
11Sessions
20Companies · in total

Speakers

Programmed at QATC, in alphabetical order.

Allyson Diffley
Delta Dental
Andrea Hughes
TruGreen
Deelee Freeman
Call Center Training Associates Inc.
Don Gandy
Outsource Consultants
Karla Furst
Sentry
Lilach Zemach
NiCE
Matthew Byers
Sentry Insurance
Nate Brown
CX Accelerator
Penny Tootle
Red Clay
Rob McGregor
Talkdesk

Sponsors

The companies behind the program. Tiers as disclosed.

NICEPlatinum
OTTO QAPlatinum
VerintPlatinum
CorvocaGold
RealNumbersGold
TalkdeskGold
AlpharunSilver
CalldesignSilver
DiabolcomSilver
CRMXCHANGEEndorsing
QATCEndorsing
SWPPEndorsing

Agenda

Selected from 11 sessions.

  • Monday, September 28, 3:00-4:00 p.m.

    Roadmap to the QATC Annual Conference

    New to the QATC conference? Come to this fun and interactive session to hear how to make the most of your time at this event. Review the agenda and learn how these key topics will …

  • Monday, September 28, 4:00-5:00 p.m.

    Speed Networking

    Everyone has heard of Speed Dating. Attend this session for a variation that will help you start off the conference with a bunch of new friends! In our Speed Networking session, yo…

  • Tuesday, September 29, 10:45 a.m.-12:00 p.m.

    A Blueprint for Quality Form Design: Steps to Building a Fair and Objective Program to Drive Business Results

    Creating comprehensive call standards requires getting the right people in your call center to collaborate and construct a set of call expectations used to analyze customer interac…

  • Tuesday, September 29, 10:45 a.m.-12:00 p.m.

    Before You Deploy: AI Readiness for the Modern Call Center

    Artificial intelligence is reshaping contact center operations faster than most organizations are prepared to manage. Before a single tool is deployed, leaders must confront a fund…

  • Tuesday, September 29, 10:45 a.m.-12:00 p.m.

    Career Path Mapping the Journey: Building Learning Models that Retain and Develop Talent

    When organizations transform, people need more than training - they need a roadmap. Following a major acquisition, our organization embarked on a journey to integrate two large com…

  • Tuesday, September 29, 10:45 a.m.-12:00 p.m.

    From 1% to 100%: Rethinking Quality and Coaching When AI Evaluates Every Interaction

    Most quality programs still evaluate a random 1–2% of interactions, weeks after they happen, leaving coaching decisions built on incomplete data and agents feeling judged rather th…

  • Tuesday, September 29, 10:45 a.m.-12:00 p.m.

    What Organizational Structure Works Best for Training & Quality Assurance?

    Come to this session to hear from the panelists about how their teams are aligned, and the pros and cons of QA and Training being together and apart from both a scoring and custome…

  • Tuesday, September 29, 1:30-2:45 p.m.

    AI in Training: Smarter Content, Sharper People

    The contact center training function is undergoing a fundamental reinvention and AI is the catalyst. From content production and translation to adaptive learning pathways and real-…

  • Tuesday, September 29, 1:30-2:45 p.m.

    From Quality Assurance to Service Performance: QA's Expanding Role in the AI Era

    Quality assurance has traditionally focused on evaluating interactions, coaching employees, and improving consistency. But as AI reshapes how service is delivered, the scope of qua…

Quick answers

When is QATC Annual Conference 2026?
QATC Annual Conference 2026 ran Sep 29, 2026 – Oct 1, 2026 at Hilton Nashville Downtown in Nashville, United States.
Where is QATC Annual Conference 2026 held?
QATC Annual Conference 2026 was held at Hilton Nashville Downtown in Nashville, United States.
Who is speaking at QATC Annual Conference 2026?
ConferenceGrid lists 10 speakers, including Allyson Diffley (Delta Dental), Andrea Hughes (TruGreen) and Deelee Freeman (Call Center Training Associates Inc.).
Who sponsors QATC Annual Conference 2026?
ConferenceGrid lists 12 sponsors, including NICE, OTTO QA, Verint, Corvoca and RealNumbers.
Company intelligence

What does it mean when 20 companies show up, and 2 bet on three roles at once?

Twenty companies. two are betting more than once.

The numbers below are derived from the speakers, sponsors, and exhibitors on this page, cross-referenced into one ledger. They are the only thing here that 10times.com cannot tell you.

Who's in the room
2All threespeak · spons · exh
10Sponsoringsponsor only
8Speakingspeaker only

In all three roles

NiCE·Talkdesk

Speakers by seniority
  • Other roles10100%

Of 10 speakers · classified by free-text title

Most-represented companies
#CompanyRolesSpeakers
1NiCESponsor · Platinum1
2TalkdeskSponsor · Gold1
3AlpharunSponsor · Silver-
4CalldesignSponsor · Silver-
5CorvocaSponsor · Gold-
6CrmXchangeSponsor · Endorsing-
7DiabolcomSponsor · Silver-
8OTTO QASponsor · Platinum-
9QATCSponsor · Endorsing-
10RealNumbersSponsor · Gold-
11SWPPSponsor · Endorsing-
12VerintSponsor · Platinum-
13Call Center Training Associates Inc.1
14CX Accelerator1
Sponsors by tier
platinum3
25% of 12
gold3
25% of 12
silver3
25% of 12
endorsing3
25% of 12
At peer events but not here

These companies sponsored two or more peer events recently, but aren't on this program. For an organizer, that's a list of warm prospects.