AI & Machine Learning

Genesys Future of CX Belgium 2026

This edition has ended

Genesys Future of CX Belgium 2026 ran on Jun 16, 2026 at Lamot in Mechelen, Belgium. It is an AI & Machine Learning conference. ConferenceGrid lists 5 speakers, 5 sponsors and 28 sessions. Dates for the next edition are not announced yet.

Lineup updated Jun 16, 2026 · dates verified May 5, 2026

Genesys Future of CX Belgium 2026 focuses on the theme 'Experience Orchestration in an Agentic World', where Agentic AI transforms customer contact and enables proactive, intelligent customer journeys. The event will provide practical tools and insights for aligning technology, data, and human expertise, aiming to help organizations implement experience orch…

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5Speakers
5Sponsors
28Sessions
7Companies · in total

Speakers

Programmed at Genesys, in alphabetical order.

Adam Kirkendall
Director, Technology and Analytics Medical Group · Bon Secours Mercy Hospital
Chris Helzerman
Sr. Industry Executive · Genesys
Rob Allen
Technical Operations Manager · Rochester Regional Health System
Susan DeVito
Sr. Industry Executive · Genesys
Vadim Mikhaylyants
Sr. Industry Executive · Genesys

Sponsors

The companies behind the program. Tiers as disclosed.

AppFoundry Partners
Ascend Partners
Genesys
Global System Integrators
Strategic Technology Partners

Agenda

Selected from 28 sessions.

  • Monday, June 10 2:00 PM – 4:30 PM

    Banking Session

    The Balancing Art: Human and artificial intelligence to empower customer and employee experiences

  • Monday, June 10 6:00 PM – 8:00 PM

    Opening Reception in the Xperience Expo

    Xperience Expo Open

  • Monday, June 10 9:00 AM – 3:00 PM

    Partner Day

  • Monday, June 10 9:00 AM – 5:00 PM

    Certification Testing

  • Monday, June 10 9:00 AM – 5:00 PM

    Education Day

  • Thursday, June 13

    Departure Day

    Join the Xperience19 discussions within the Genesys online community

  • Tuesday, June 11 10:45 AM – 7:00 PM

    Xperience Expo Open

  • Tuesday, June 11 11:00 AM – 1:15 PM

    DevCon Breakout Sessions

  • Tuesday, June 11 11:00 AM – 1:15 PM

    Xperience Breakout Sessions

Quick answers

When is Genesys Future of CX Belgium 2026?
Genesys Future of CX Belgium 2026 ran on Jun 16, 2026 at Lamot in Mechelen, Belgium.
Where is Genesys Future of CX Belgium 2026 held?
Genesys Future of CX Belgium 2026 was held at Lamot in Mechelen, Belgium.
Who is speaking at Genesys Future of CX Belgium 2026?
ConferenceGrid lists 5 speakers, including Adam Kirkendall (Director, Technology and Analytics Medical Group, Bon Secours Mercy Hospital), Chris Helzerman (Sr. Industry Executive, Genesys) and Rob Allen (Technical Operations Manager, Rochester Regional Health System).
Who sponsors Genesys Future of CX Belgium 2026?
ConferenceGrid lists 5 sponsors: AppFoundry Partners, Ascend Partners, Genesys, Global System Integrators and Strategic Technology Partners.
Company intelligence

What does it mean when 7 companies show up, and 1 bet on three roles at once?

Seven companies. one are betting more than once.

The numbers below are derived from the speakers, sponsors, and exhibitors on this page, cross-referenced into one ledger. They are the only thing here that 10times.com cannot tell you.

Who's in the room
1All threespeak · spons · exh
4Sponsoringsponsor only
2Speakingspeaker only

In all three roles

Genesys

Speakers by seniority

20% of the speakers carry senior titles: C-suite, Founder, VP, or Director-level.

  • Director / Head of120%
  • Manager / Lead120%
  • Other roles360%

Of 5 speakers · classified by free-text title

Most-represented companies
#CompanyRolesSpeakers
1GenesysSponsor3
2AppFoundry PartnersSponsor-
3Ascend PartnersSponsor-
4Global System IntegratorsSponsor-
5Strategic Technology PartnersSponsor-
6Bon Secours Mercy Hospital1
7Rochester Regional Health System1
Sponsors by tier
unspecified5
100% of 5

In the same series

Prior and forthcoming editions