Of the Field

Genesys Future of CX Belgium 2026

G

enesys Future of CX Belgium 2026 focuses on the theme 'Experience Orchestration in an Agentic World', where Agentic AI transforms customer contact and enables proactive, intelligent customer journeys. The event will provide practical tools and insights for aligning technology, data, and human expertise, aiming to help organizations implement experience orch…

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5Voices
5Underwriters
0Exhibitors
36On the bill · sessions
7Companies · in total
§I

The Voices

Programmed at Genesys, in alphabetical order.
Adam Kirkendall
Director, Technology and Analytics Medical Group · Bon Secours Mercy Hospital
Chris Helzerman
Sr. Industry Executive · Genesys
Rob Allen
Technical Operations Manager · Rochester Regional Health System
Susan DeVito
Sr. Industry Executive · Genesys
Vadim Mikhaylyants
Sr. Industry Executive · Genesys
§II

Underwritten By

The houses behind the program. Tiers as disclosed.
AppFoundry Partners
Ascend Partners
Genesys
Global System Integrators
Strategic Technology Partners
§III

The Programme

Selected from 36 sessions on the bill.
  • 01:45 pm – 02:15 pm

    Meeting Patients Where They Are: Modernizing Access with Connected Engagement

    In this session, Rochester Regional Health, and Bon Secours Mercy Health share how they have taken a phased, insight-driven approach to transformation, using continuous feedback lo…

  • 03:00 pm – 03:30 pm

    Care and Coverage Together – A Single Front Door

    This session will explore how healthcare organizations are aligning care delivery and coverage operations to create a more seamless, coordinated access experience for patients and …

  • 03:00 pm – 03:30 pm

    MEDI – Helping Staff and Beneficiaries Navigate Medicaid Changes

    This session will explore how healthcare organizations can better support staff and beneficiaries through evolving Medicaid requirements by improving communication, access, and ope…

  • 09:30 am – 05:30 pm

    Expo: Genesys Booth #1361

    Stop by Booth #1361 to experience a live demo, meet our experts, and learn how Genesys can elevate your patient experience.

  • 09:30 am – 10:00 am

    Care and Coverage Together – A Single Front Door

    This session will explore how healthcare organizations are aligning care delivery and coverage operations to create a more seamless, coordinated access experience for patients and …

  • 10:00 am – 05:30 pm

    Expo: Genesys Booth #1361

    Stop by Booth #1361 to experience a live demo, meet our experts, and learn how Genesys can elevate your patient experience.

  • 10:30 am – 11:00 am

    MEDI – Helping Staff and Beneficiaries Navigate Medicaid Changes

    This session will explore how healthcare organizations can better support staff and beneficiaries through evolving Medicaid requirements by improving communication, access, and ope…

  • March 10, 2026, 11:30 – 1:00 PM PST

    Lunch & Learn: Scaling Healthcare Delivery With Agentic AI

    Join Concentrix and Genesys for a transformative lunch session that delves into how Agentic AI can revolutionize healthcare delivery. In an era of rapid medical advancements and ri…

  • Monday, June 10 2:00 PM – 4:30 PM

    Banking Session

    The Balancing Art: Human and artificial intelligence to empower customer and employee experiences

Intermission
Part the Second · For the Buyer

What does it mean when 7 companies show up — and 1 bet on three roles at once?

Seven companies. one are betting more than once.

The numbers below are derived from the speakers, sponsors, and exhibitors on this page — cross-referenced into one ledger. They are the only thing here that 10times.com cannot tell you.

01Fig. 01 — Composition of the House
1All threespeak · spons · exh
4Sponsoringsponsor only
0Exhibitingexhibitor only
2Companies Speakingspeaker only

The Triple-Threat

Genesys

02Fig. 02 — The Voices, by Seniority

20% of the speakers carry senior titles — C-suite, Founder, VP, or Director-level.

  • Director / Head of120%
  • Manager / Lead120%
  • Other roles360%

Of 5 on the bill · classified by free-text title

03Fig. 03 — The Heaviest in the Room
  1. 01GenesysSp3V
  2. 02AppFoundry PartnersSp
  3. 03Ascend PartnersSp
  4. 04Global System IntegratorsSp
  5. 05Strategic Technology PartnersSp
  6. 06Bon Secours Mercy Hospital1V
  7. 07Rochester Regional Health System1V
04Fig. 04 — By Tier
unspecified5
100% of 5