Technology

Conversational AI & Customer Experience Summit - Indonesia Edition 2026

This edition has ended

Conversational AI & Customer Experience Summit - Indonesia Edition 2026 ran on Jul 15, 2026 at JS Luwansa Hotel in Jakarta, Indonesia. It is a Technology conference that expected about 2,500 attendees. ConferenceGrid lists 23 speakers, 16 sponsors and 2 exhibitors. Dates for the next edition are not announced yet.

Lineup updated Jun 24, 2026 · dates verified May 5, 2026

The Conversational AI and Customer Experience Summit Indonesia 2026 is a one-day collaborative event focused on the impact of conversational AI and next-generation customer service strategies. Bringing together industry leaders, innovators, and solution providers, the summit delves into the latest research, best practices, and technologies for intelligent au…

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23Speakers
16Sponsors
2Exhibitors
0Sessions
18Companies · in total

Speakers

Programmed at Conversational, in alphabetical order.

Adjie Wicaksana
Head of Digital & Innovation Group
Agalliso Mario Raintung
Head of Customer Experience
Agnestesia Aryani
Head of Customer Experience & Loyalty
Alexander Zulkarnain
Chief Marketing Officer
Andries K. Indrajaya
Vice President Of Technology
Cahyadi Poernomo
Director & Chief Customer Management Officer
Danu Prasetyo
Head of Loyalty and CRM
Dewantoro Bimo
Marketing VP
Dr. Kartina Sury
Senior Fellow
Edy Susanto
Director of IT
Gangsar Wicaksono
Assistant Vice President/AVP | Digital Branch Improvement Dept. | Digital & Retail Banking Group
Gede Darwin Atma Winarta
Head of Digital Transformation
Grace Vita
Former CXO & Director of Customer Care, Mandaya Hospital Group. Customer Experience & Business Transformation Leader · Mandaya Hospital Group
Karin Zulkarnean
Chief Customer & Marketing Officer
Maulidin Pamur Dhani
Vice President People Journey and Enabler Management
Nachiket Pathki
Vice President of International Growth
Putri Esthi Palupi
Senior Manager of Service Excellence & Change Management
Rajesh Grover
Group Chief Digital Officer & Head of AI
Rickent Putra Haki
Vice President of Technology
Sandra Samuel
Head of Customer Service Operations
Tika Sylvia
Chief Marketing Officer
Wei Jie Kwan
Vice President, Customer Success & Business Insights

Sponsors

The companies behind the program. Tiers as disclosed.

AirudderGold Sponsor
CleverTapCo-presenting partner
DevRevCo-presenting partner
GenesysCo-presenting partner
Infobip
Insider
Kapture CXGold Sponsor
Kore.aiPresenting Partner
Mekari
Proximus GlobalCo-presenting partner
QontakExhibitor Partner
SendbirdPresenting Partner
Sobot
TP
Zendesk
ZohoGold Sponsor

Quick answers

When is Conversational AI & Customer Experience Summit - Indonesia Edition 2026?
Conversational AI & Customer Experience Summit - Indonesia Edition 2026 ran on Jul 15, 2026 at JS Luwansa Hotel in Jakarta, Indonesia.
Where is Conversational AI & Customer Experience Summit - Indonesia Edition 2026 held?
Conversational AI & Customer Experience Summit - Indonesia Edition 2026 was held at JS Luwansa Hotel in Jakarta, Indonesia.
Who is speaking at Conversational AI & Customer Experience Summit - Indonesia Edition 2026?
ConferenceGrid lists 23 speakers, including Adjie Wicaksana (Head of Digital & Innovation Group), Agalliso Mario Raintung (Head of Customer Experience) and Agnestesia Aryani (Head of Customer Experience & Loyalty).
Who sponsors Conversational AI & Customer Experience Summit - Indonesia Edition 2026?
ConferenceGrid lists 16 sponsors, including Airudder, CleverTap, DevRev, Genesys and Infobip.
Company intelligence

What does it mean when 18 companies show up, and 1 bet on three roles at once?

Eighteen companies. one are betting more than once.

The numbers below are derived from the speakers, sponsors, and exhibitors on this page, cross-referenced into one ledger. They are the only thing here that 10times.com cannot tell you.

Who's in the room
1All threespeak · spons · exh
15Sponsoringsponsor only
1Exhibitingexhibitor only
1Speakingspeaker only

In all three roles

Qontak

Speakers by seniority

91% of the speakers carry senior titles: C-suite, Founder, VP, or Director-level.

  • C-suite522%
  • Founder / Owner14%
  • VP-level730%
  • Director / Head of835%
  • Manager / Lead14%
  • Other roles14%

Of 23 speakers · classified by free-text title

Most-represented companies
#CompanyRolesSpeakers
1QontakSponsor · Exhibitor PartnerExhibitor-
2AirudderSponsor · Gold Sponsor-
3CleverTapSponsor · Co-presenting partner-
4DevRevSponsor · Co-presenting partner-
5GenesysSponsor · Co-presenting partner-
6InfobipSponsor-
7InsiderSponsor-
8Kapture CXSponsor · Gold Sponsor-
9Kore.aiSponsor · Presenting Partner-
10MekariSponsor-
11Proximus GlobalSponsor · Co-presenting partner-
12SendbirdSponsor · Presenting Partner-
13SobotSponsor-
14TPSponsor-
Sponsors by tier
co-presenting partner4
25% of 16
exhibitor partner1
6% of 16
gold sponsor3
19% of 16
presenting partner2
13% of 16
unspecified6
38% of 16
At peer events but not here

These companies sponsored two or more peer events recently, but aren't on this program. For an organizer, that's a list of warm prospects.

Related events · by shared sponsors
ConferenceDateCityShared sponsors
Conversational Tech Summit Asia 2027 - Kuala Lumpur EditionApril 15, 2027Kuala Lumpur5
Africa Tech Festival 2026November 17, 2026Cape Town2
Engage Customer Summit 2027October 6, 2027London2