Technology

Awaab’s Law – Managing Hazards in Social Housing Digital Conference

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18Speakers

21Sponsors

12On the bill · sessions

38Companies · in total

§I

Speakers

Programmed at Awaab’s, in alphabetical order.

Alexandra Preston

Service Quality Lead · Magenta Living

Amma Antwi-Yeboah

Head of Housing Solutions · Babergh & Mid Suffolk Council

Andy Vincent

Director of Housing and Place · Dover District Council

Dan Churton

Interim Commercial and Asset Management Consultant · Two Rivers Housing

Danny Bird

Interim Assistant Director of Regulated Delivery · Aster Group

Dave Batsford

Regional Surveying Manager · whg

Gavin Wallen

Tenant Board Chair · Phoenix Community Housing

John Hoarey

Head of Dispute Resolution · Housing Ombudsman Service

Jonathan Earnshaw

Complaints Manager · Abbeyfield

Kully Gill

Senior Service Manager · Birmingham City Council

Matthew Lake

Partner · Weightmans

Mila Simpson

Head of Policy, Strategy and Impact · Regulator of Social Housing

Oliver Goldring

Head of Digital, Design and Communications · Magna Housing

Patrick Hayes

Executive Director of Regeneration, Environment and Planning · Slough Borough Council

Rob Lane

Chief Property Officer · Clarion

Sarah Andrews

Assistant Director of Housing and Resident Engagement · Housing Solutions

Steve Lowther

Assistant Director of Maintenance Operations · Gentoo Group

Troy Dillon-Boylan

Head of Asset Operations & Compliance · Templer Homebuild

§II

Agenda

Selected from 12 sessions on the bill.

09:30 – 09:40
Chair’s Opening Remarks
09:40 – 10:00
Keynote Session: Complying with Awaab’s Law: Learning from Complaints
Ensuring residents receive timely action, clear communication, and safe living conditions when hazards are reported. Highlighting lessons learned from severe maladministration find…
10:00 – 10:30
Investigating and Triaging New Hazard Categories Effectively
Implementing Phase 2 requirements in practice through effective hazard investigation, triage and case management. Integrating new hazards into repairs workflows, asset management p…
10:30 – 11:00
Legal Session: Responsibilities and Enforcement under Awaab’s Law
Understanding legal obligations under phase 2 including statutory response times and evidential requirements. Future regulation – Phase 3, Electrical Safety Standards and TSMs, Com…
11:30 – 11:50
Effective Complaint Handling
Reviewing complaint policies to reflect Phase 2 requirements and fixed statutory timescales. Updating complaint handling training to improve staff confidence and consistency across…
11:50 – 12:25
Panel Session: Building an Integrated Cross-Team Response
Identifying hazards proactively through data-driven and risk-based approaches. Strengthening governance and oversight to align repairs, building safety, lettings, complaints and co…
13:25 – 13:45
Afternoon Keynote Address: Awaab’s Law –The Expectations of the Regulator
Outlining regulatory priorities for Phase 2 implementation. How housing providers can prepare for the future expansion of Awaab’s Law. Other requirements – Safety and Quality Stand…
13:45 – 14:05
Case Study: Delivering Compliance Through Strong Operational Planning
Strengthening contractor capacity and delivery models to meet expanding Awaab’s Law requirements. Developing effective supply chain partnerships, risk management and contingency pl…
14:15 – 14:45
Using Technology and AI to Support Compliance
In this session we will explore various technological solutions being used by housing providers and local authorities to assist with compliance. Using digital tools and AI to class…

Intermission

Part the Second · For the Buyer

What does it mean when 38 companies show up, and 1 bet on three roles at once?

38 companies. one are betting more than once.

The numbers below are derived from the speakers, sponsors, and exhibitors on this page, cross-referenced into one ledger. They are the only thing here that 10times.com cannot tell you.

Who's in the room

1All threespeak · spons · exh

20Sponsoringsponsor only

17Companies Speakingspeaker only

The Triple-Threat

Housing Ombudsman Service

Speakers by seniority

67% of the speakers carry senior titles: C-suite, Founder, VP, or Director-level.

C-suite16%
Founder / Owner16%
Director / Head of1056%
Manager / Lead422%
Engineer · IC16%
Other roles16%

Of 18 on the bill · classified by free-text title

Most-represented companies

Sponsors by tier

unspecified21

100% of 21

Awaab’s Law – Managing Hazards in Social Housing Digital Conference

Chair’s Opening Remarks

Keynote Session: Complying with Awaab’s Law: Learning from Complaints

Investigating and Triaging New Hazard Categories Effectively

Legal Session: Responsibilities and Enforcement under Awaab’s Law

Effective Complaint Handling

Panel Session: Building an Integrated Cross-Team Response

Afternoon Keynote Address: Awaab’s Law –The Expectations of the Regulator

Case Study: Delivering Compliance Through Strong Operational Planning

Using Technology and AI to Support Compliance

38 companies. one are betting more than once.