500 attendees

The Customer Service and Public Relations Masterclass

Name: The Customer Service and Public Relations Masterclass
Start: 2026-03-22
End: 2026-04-02
Location: London

Mar 22, 2026 – Apr 2, 2026London, GB

500

Attendees

Speakers

Sponsors

Exhibitors

About

Master customer service and public relations skills with this masterclass. Join this course to become an expert in managing customer interactions.

Speakers (12)

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Communication masterclass

What is crystal clear communication?

Conflict, challenge and closure

Assertiveness and what it means

Day Ten

Planning your career and personal development

EManagement x Communication

Improving the power of communications in the organisation and between the organisation and its stakeholders

From theory to successful practise

Communications models: implications for practise

Gaining a greater understanding of your company

From judgements to behavioural flexibility

Influencing with integrity

The importance of value sets in modern day business

Introduction

Our masterclass combines the disciplines of advanced customer service management and PR/communications in a powerful state-of-the-art programme to enable you to exploit this colossal opportunity. In a fast-paced, interactive programme you will work closely with other delegates to hone your relations

Objectives

Build lasting rapport and lasting relationships with colleagues, customers and friends

The 21st Century Communicator

Introduction and welcome

The Medium is the Message

Managing stakeholder relations

The world of customer service excellence

Customer service and what it means

Sponsors (48)

All CoursesAvailable CitiesCall us now: +44 20 7129 1376Certified Public Relations Professional CourseCommunication masterclassConflict, challenge and closureContentCreative Retail Selling and Visual Merchandising CourseDay eightDay FiveDay FourDay NineDay oneDay SevenDay SixDay TenDay ThreeDay twoDigital Marketing Essentials CourseDistribution Channels - Optimizing Market Penetration CourseEManagement x CommunicationFrom theory to successful practiseGaining a greater understanding of your companyInfluencing with integrityIntroductionObjectivesPublic Relations Campaigns - From Planning to Execution CourseRelated CoursesThe 21st Century CommunicatorThe Medium is the MessageThe Strategic Marketing Plan CourseThe world of customer service excellence[Training Courses in Bali](https://www.bmc.net/training-courses-in-Bali)[Training Courses in Berlin](https://www.bmc.net/training-courses-in-Berlin)[Training Courses in Dubai](https://www.bmc.net/training-courses-in-Dubai)[Training Courses in Geneva](https://www.bmc.net/training-courses-in-Geneva)[Training Courses in Istanbul](https://www.bmc.net/training-courses-in-Istanbul)[Training Courses in London](https://www.bmc.net/training-courses-in-London)[Training Courses in Madrid](https://www.bmc.net/training-courses-in-Madrid)[Training Courses in Milan](https://www.bmc.net/training-courses-in-Milan)[Training Courses in Munich](https://www.bmc.net/training-courses-in-Munich)[Training Courses in New York](https://www.bmc.net/training-courses-in-New-York)[Training Courses in Paris](https://www.bmc.net/training-courses-in-Paris)[Training Courses in Rome](https://www.bmc.net/training-courses-in-Rome)[Training Courses in Sydney](https://www.bmc.net/training-courses-in-Sydney)[Training Courses in Taipei](https://www.bmc.net/training-courses-in-Taipei)[Training Courses in Tokyo](https://www.bmc.net/training-courses-in-Tokyo)[Training Courses in Zurich](https://www.bmc.net/training-courses-in-Zurich)

Exhibitors (25)

BMC TrainingBMC Training UKRLP approval providerTraining Courses in AmsterdamTraining Courses in BaliTraining Courses in BarcelonaTraining Courses in BerlinTraining Courses in DubaiTraining Courses in GenevaTraining Courses in Hong KongTraining Courses in InterlakenTraining Courses in IstanbulTraining Courses in Kuala LumpurTraining Courses in LondonTraining Courses in MadridTraining Courses in MilanTraining Courses in MunichTraining Courses in New YorkTraining Courses in ParisTraining Courses in RomeTraining Courses in SingaporeTraining Courses in SydneyTraining Courses in TaipeiTraining Courses in TokyoTraining Courses in WashingtonTraining Courses in Zurich

Companies at This Event (50)

Organizations involved as sponsors, exhibitors, or both.

All Courses

Sponsor

Available Cities

Sponsor

BMC Training

Exhibitor

BMC Training UKRLP approval provider

Exhibitor

Call us now: +44 20 7129 1376

Sponsor

Certified Public Relations Professional Course

Sponsor

Communication masterclass

Sponsor

Conflict, challenge and closure

Sponsor

Content

Sponsor

Creative Retail Selling and Visual Merchandising Course

Sponsor

Day eight

Sponsor

Day Five

Sponsor

Day Four

Sponsor

Day Nine

Sponsor

Day one

Sponsor

Day Seven

Sponsor

Day Six

Sponsor

Day Ten

Sponsor

Day Three

Sponsor

Day two

Sponsor

Digital Marketing Essentials Course

Sponsor

Distribution Channels - Optimizing Market Penetration Course

Sponsor

EManagement x Communication

Sponsor

From theory to successful practise

Sponsor

Gaining a greater understanding of your company

Sponsor

Influencing with integrity

Sponsor

Introduction

Sponsor

Objectives

Sponsor

Public Relations Campaigns - From Planning to Execution Course

Sponsor

Related Courses

Sponsor

+20 more companies

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