Customer Success

Customer Success Summit Austin 2027

ustomer Success Summit Austin brings together a network of customer success pioneers sharing case studies and best practices on leveraging AI, personalization at scale, and delivering world-class customer experience. Over two days, attendees engage in networking, learning, and discussions to identify gaps, sharpen retention and expansion strategies, and exc…

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46Voices

9Underwriters

0Exhibitors

28On the bill · sessions

52Companies · in total

§I

The Voices

Programmed at Customer, in alphabetical order.

Alex German

Chief Sales Officer · Hiver

Alexia Flores

Director of Sales and Customer Success · Lyft

Alex Turkovic

Sr Director, Customer Experience · Belfry

Andrea Bumstead

CEO & Founder · CS Impact

Barakat Olorunoje

Senior Customer Success Manager · Amazon

Braden Eads

Customer Success Manager · Popl

Brendan Daly

Chief Customer Officer · Starez

Brian Roybal

Director - Customer Success - Strategic Accounts · Okta

Calli Hartman

Head of Customer Success · YourCause from Blackbaud

Carl Lenocker

Senior Customer Success Executive

Dani Montano

VP, Customer Experience · Accuris

Dave Nobles

Director of Customer Success · Microsoft

De'Edra Williams

Chief Customer Officer

Elizabeth Roy Tsui

RVP, Customer Success · Salesforce

Erica Newell

VP, Customer Success · Full Circle Insights

Ganesh Raghu

Vice President of Customer Success · CoStar Group

Harel Erez

Director, Customer Success · Jfrog

Heather Brock

Regional Director of the Americas Customer Success · Xsolla

Janicanne Shane

Senior Director of Client Success and Support · National Council for Mental Wellbeing

Jeffrey Pheteau

Director, Customer Success · First Advantage

Jenny Anderson

VP of Customer Experience at SOVRA · Sovra

John Conley

VP, Customer Success · SambaSafety

— and 24 more, by name unsung —

§II

Underwritten By

The houses behind the program. Tiers as disclosed.

§III

The Programme

Selected from 28 sessions on the bill.

February 23 08:00
Registration & networking breakfast
Networking & exhibition
February 23 09:00
Chairperson opening remarks
Main stage
February 23 09:15
The AI frontier: How agentic AI powers customer success at Microsoft
Main stage
February 23 09:45
Monetizing customer success: From cost center to revenue generating
Main stage
February 23 10:15
When we stopped focusing on NPS, it started growing
Main stage
February 23 10:45
Coffee break
Networking & exhibition
February 23 11:15
Fireside chat | Revenue is the new superpower: How value realization and technology are redefining CS leadership
Main stage
February 23 11:45
From reactive to proactive: Building a customer success operating system
Main stage
February 23 12:15
Beyond vanity metrics: Measuring customer success effectively
Main stage

Intermission

Part the Second · For the Buyer

An audience of 52 companies, parsed from the program.

“52 companies in attendance.”

The numbers below are derived from the speakers, sponsors, and exhibitors on this page — cross-referenced into one ledger. They are the only thing here that 10times.com cannot tell you.

№ 01Fig. 01 — Composition of the House

0All threespeak · spons · exh

9Sponsoringsponsor only

0Exhibitingexhibitor only

43Speakingspeaker only

№ 02Fig. 02 — The Voices, by Seniority

87% of the speakers carry senior titles — C-suite, Founder, VP, or Director-level.

C-suite511%
Founder / Owner12%
VP-level1022%
Director / Head of2452%
Manager / Lead37%
Advisor / Investor12%
Other roles24%

Of 46 on the bill · classified by free-text title

№ 03Fig. 03 — The Heaviest in the Room

01Ask-AISp
02OnRampSp
03OpenTextSp
04Reef.aiSp
05SundaySkySp
06TingonoSp
07TotangoSp
08ZendeskSp
09ZoomInfoSp
10Accuris1V
11Allegion1V
12Amazon1V
13Argus Media1V
14Belfry1V

№ 04Fig. 04 — By Tier

unspecified9

100% of 9

№ 06Fig. 06 — Adjacent Convocations · by shared underwriters

Customer Success Collective Summit Washington 2027January 27, 2027 · Washington, D.C.+ 9 shared
Technology Services World 2026October 19, 2026 · Las Vegas+ 2 shared

Sister convocations

Same brand, other regions

Customer Success Collective Summit Washington 2027· Washington, D.C.Jan 2027

Customer Success Summit Austin 2027

Registration & networking breakfast

Chairperson opening remarks

The AI frontier: How agentic AI powers customer success at Microsoft

Monetizing customer success: From cost center to revenue generating

When we stopped focusing on NPS, it started growing

Coffee break

Fireside chat | Revenue is the new superpower: How value realization and technology are redefining CS leadership

From reactive to proactive: Building a customer success operating system

Beyond vanity metrics: Measuring customer success effectively

“52 companies in attendance.”