Customer Success

Customer Success Collective Summit Washington 2027

he Customer Success Collective Summit in Washington, D.C. brings together customer success professionals from across the industry to network, learn from experts, and discover the latest strategies in customer engagement and experience. Attendees have access to curated agendas, featured speakers, and opportunities to engage with leading solution providers in…

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41Voices

9Underwriters

0Exhibitors

28On the bill · sessions

45Companies · in total

§I

The Voices

Programmed at Customer, in alphabetical order.

Alan McBride

Director of Area Support, US Federal, State & Local Government and Education · Microsoft

Alan Merenbloom

Director, Customer Success · Plume Design, Inc.

Alexia Flores

Director of Sales and Customer Success · Lyft

Andrea Bumstead

CEO & Founder · CS Impact

Braden Eads

Customer Success Manager · Popl

Brendan Daly

Chief Customer Officer · Starez

Brian Roybal

Director - Customer Success - Strategic Accounts · Okta

Carl Lenocker

Senior Customer Success Executive

Dani Montano

VP, Customer Experience · Accuris

Dannah Barnett Vaughan

Director, Customer Success · Silverline Solutions

Gwen Radsch

Manager, Customer Success · Smartling

Harel Erez

Director, Customer Success · Jfrog

Heather Jacobs

Director, Customer Success · AVI-SPL Symphony

Janicanne Shane

Senior Director of Client Success and Support · National Council for Mental Wellbeing

Jeffrey Pheteau

Director, Customer Success · First Advantage

Jenny Anderson

VP of Customer Experience at SOVRA · Sovra

Jeremy Donaldson

Senior Director, Customer Success · LifeLoop

John Conley

VP, Customer Success · SambaSafety

Josh Chapman

Principal Customer Success Manager

Kat Kenny

Director, Digital Customer Success · Drata

Keishla Ceaser-Jones

Managing Director, Partner Success · EAB

Kourtney Thomas

Head of Customer Success · TakeUp

— and 19 more, by name unsung —

§II

Underwritten By

The houses behind the program. Tiers as disclosed.

§III

The Programme

Selected from 28 sessions on the bill.

February 23 08:00
Registration & networking breakfast
Networking & exhibition
February 23 09:00
Chairperson opening remarks
Main stage
February 23 09:15
The AI frontier: How agentic AI powers customer success at Microsoft
Main stage
February 23 09:45
Monetizing customer success: From cost center to revenue generating
Main stage
February 23 10:15
When we stopped focusing on NPS, it started growing
Main stage
February 23 10:45
Coffee break
Networking & exhibition
February 23 11:15
Fireside chat | Revenue is the new superpower: How value realization and technology are redefining CS leadership
Main stage
February 23 11:45
From reactive to proactive: Building a customer success operating system
Main stage
February 23 12:15
Beyond vanity metrics: Measuring customer success effectively
Main stage

Intermission

Part the Second · For the Buyer

An audience of 45 companies, parsed from the program.

“45 companies in attendance.”

The numbers below are derived from the speakers, sponsors, and exhibitors on this page — cross-referenced into one ledger. They are the only thing here that 10times.com cannot tell you.

№ 01Fig. 01 — Composition of the House

0All threespeak · spons · exh

9Sponsoringsponsor only

0Exhibitingexhibitor only

36Speakingspeaker only

№ 02Fig. 02 — The Voices, by Seniority

85% of the speakers carry senior titles — C-suite, Founder, VP, or Director-level.

C-suite37%
Founder / Owner25%
VP-level922%
Director / Head of2151%
Manager / Lead37%
Engineer · IC12%
Advisor / Investor12%
Other roles12%

Of 41 on the bill · classified by free-text title

№ 03Fig. 03 — The Heaviest in the Room

№ 04Fig. 04 — By Tier

unspecified9

100% of 9

№ 06Fig. 06 — Adjacent Convocations · by shared underwriters

Customer Success Summit Austin 2027February 23, 2027 · Austin+ 9 shared
Technology Services World 2026October 19, 2026 · Las Vegas+ 2 shared

Sister convocations

Same brand, other regions

Customer Success Summit Austin 2027· AustinFeb 2027

Customer Success Collective Summit Washington 2027

Registration & networking breakfast

Chairperson opening remarks

The AI frontier: How agentic AI powers customer success at Microsoft

Monetizing customer success: From cost center to revenue generating

When we stopped focusing on NPS, it started growing

Coffee break

Fireside chat | Revenue is the new superpower: How value realization and technology are redefining CS leadership

From reactive to proactive: Building a customer success operating system

Beyond vanity metrics: Measuring customer success effectively

“45 companies in attendance.”