GConferenceGridThe Conference Catalogue · Vol. 2026Folio № 390B83
Women in Tech

Women in Customer Experience Leadership Workshop and Lunch 2026

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ou are warmly invited to an exclusive AI workshop and leadership lunch hosted by Genesys, bringing together an extraordinary network of women leaders shaping the future of customer experience. The day includes a workshop at the Genesys office followed by a lunch at Amazonico, with a focus on insight-driven discussion, practical AI applications, and meaningf…

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2Voices
1Underwriters
0Exhibitors
8On the bill · sessions
1Companies · in total
§I

The Voices

Programmed at Women, in alphabetical order.
Osen Akkemik
Vice President Professional Services, Genesys · Genesys
Valentina Postelnicu
Vice President CX Advisory, Genesys · Genesys
§II

Underwritten By

The houses behind the program. Tiers as disclosed.
Genesys
§III

The Programme

Selected from 8 sessions on the bill.
  • 01:45 pm – 02:15 pm

    Meeting Patients Where They Are: Modernizing Access with Connected Engagement

    In this session, Rochester Regional Health, and Bon Secours Mercy Health share how they have taken a phased, insight-driven approach to transformation, using continuous feedback lo…

  • 03:00 pm – 03:30 pm

    Care and Coverage Together – A Single Front Door

    This session will explore how healthcare organizations are aligning care delivery and coverage operations to create a more seamless, coordinated access experience for patients and …

  • 03:00 pm – 03:30 pm

    MEDI – Helping Staff and Beneficiaries Navigate Medicaid Changes

    This session will explore how healthcare organizations can better support staff and beneficiaries through evolving Medicaid requirements by improving communication, access, and ope…

  • 09:30 am – 05:30 pm

    Expo: Genesys Booth #1361

    Stop by Booth #1361 to experience a live demo, meet our experts, and learn how Genesys can elevate your patient experience.

  • 09:30 am – 10:00 am

    Care and Coverage Together – A Single Front Door

    This session will explore how healthcare organizations are aligning care delivery and coverage operations to create a more seamless, coordinated access experience for patients and …

  • 10:00 am – 05:30 pm

    Expo: Genesys Booth #1361

    Stop by Booth #1361 to experience a live demo, meet our experts, and learn how Genesys can elevate your patient experience.

  • 10:30 am – 11:00 am

    MEDI – Helping Staff and Beneficiaries Navigate Medicaid Changes

    This session will explore how healthcare organizations can better support staff and beneficiaries through evolving Medicaid requirements by improving communication, access, and ope…

  • 11:30 – 1:00 PM PST

    Scaling Healthcare Delivery With Agentic AI

    Join Concentrix and Genesys for a transformative lunch session that delves into how Agentic AI can revolutionize healthcare delivery. In an era of rapid medical advancements and ri…

Intermission
Part the Second · For the Buyer

What does it mean when 1 companies show up — and 1 bet on three roles at once?

One companies. one are betting more than once.

The numbers below are derived from the speakers, sponsors, and exhibitors on this page — cross-referenced into one ledger. They are the only thing here that 10times.com cannot tell you.

01Fig. 01 — Composition of the House
1All threespeak · spons · exh
0Sponsoringsponsor only
0Exhibitingexhibitor only
0Speakingspeaker only

The Triple-Threat

Genesys

02Fig. 02 — The Voices, by Seniority

100% of the speakers carry senior titles — C-suite, Founder, VP, or Director-level.

  • VP-level2100%

Of 2 on the bill · classified by free-text title

03Fig. 03 — The Heaviest in the Room
  1. 01GenesysSp2V
04Fig. 04 — By Tier
unspecified1
100% of 1

Sister convocations

Same brand, other regions