Of the Field

Home | Customer Success Summit | Washington, D.C.

Visit the official site
18Speakers
0Sponsors
20On the bill · sessions
17Companies · in total
§I

Speakers

Programmed at Home, in alphabetical order.
Alex German
Chief Sales Officer, Hiver · Hiver
Alex Turkovic
Sr Director, Customer Experience, Belfry · Belfry
Barakat Olorunoje
Senior Customer Success Manager at Amazon · Amazon
Calli Hartman
Head of Customer Success, YourCause from Blackbaud · YourCause from Blackbaud
Dave Nobles
Director of Customer Success, Microsoft · Microsoft
De'Edra Williams
Chief Customer Officer
Elizabeth Roy Tsui
RVP, Customer Success, Salesforce · Salesforce
Erica Newell
VP, Customer Success, Full Circle Insights · Full Circle Insights
Ganesh Raghu
Vice President of Customer Success, CoStar Group · CoStar Group
Heather Brock
Regional Director of the Americas Customer Success, Xsolla · Xsolla
Keishla Ceaser-Jones
Managing Director, Partner Success, EAB · EAB
Kyle Watts
Senior Director of Customer Success, Cisco · Cisco
Matt Harmon
Senior Director of Customer Success Operations, CDK Global · CDK Global
Missie Dunham
Sr. Director, Customer Success, Constant Contact · Constant Contact
Nora O'Leary-Roseberry
Director, Digital Customer Successs, Conga · Conga
Sheena Patel
Head of Customer Success & Solutions Engineering, Allegion · Allegion
Swati Dora
Associate Director Client Success, Prolifics · Prolifics
Sydney Suttor
Vice President of Customer Success, Argus Media · Argus Media
§III

Agenda

Selected from 20 sessions on the bill.
  • February 23 09:00

    Chairperson opening remarks

    Main stage
  • February 23 09:15

    The AI frontier: How agentic AI powers customer success at Microsoft

    Main stage
  • February 23 09:45

    Monetizing customer success: From cost center to revenue generating

    Main stage
  • February 23 10:15

    When we stopped focusing on NPS, it started growing

    Main stage
  • February 23 11:15

    Fireside chat | Revenue is the new superpower: How value realization and technology are redefining CS leadership

    Main stage
  • February 23 11:45

    From reactive to proactive: Building a customer success operating system

    Main stage
  • February 23 12:15

    Beyond vanity metrics: Measuring customer success effectively

    Main stage
  • February 23 13:45

    Panel | Value storytelling: Communicate the CS impact and ROI to internal stakeholders

    Main stage
  • February 23 14:30

    Interactive roundtable discussions: Customer onboarding

    Main stage
Intermission
Part the Second · For the Buyer

An audience of 17 companies, parsed from the program.

Seventeen companies in attendance.

The numbers below are derived from the speakers, sponsors, and exhibitors on this page — cross-referenced into one ledger. They are the only thing here that 10times.com cannot tell you.

Who's in the room
0All threespeak · spons · exh
0Sponsoringsponsor only
17Companies Speakingspeaker only
Speakers by seniority

89% of the speakers carry senior titles — C-suite, Founder, VP, or Director-level.

  • C-suite211%
  • Founder / Owner16%
  • VP-level317%
  • Director / Head of1056%
  • Manager / Lead16%
  • Other roles16%

Of 18 on the bill · classified by free-text title

Most-represented companies
  1. 01Allegion1V
  2. 02Amazon1V
  3. 03Argus Media1V
  4. 04Belfry1V
  5. 05CDK Global1V
  6. 06Cisco1V
  7. 07Conga1V
  8. 08Constant Contact1V
  9. 09CoStar Group1V
  10. 10EAB1V
  11. 11Full Circle Insights1V
  12. 12Hiver1V
  13. 13Microsoft1V
  14. 14Prolifics1V
Sponsors by tier

Tiers were not disclosed for this event.