GConferenceGridThe Conference Catalogue · Vol. 2027Folio № BE8223
SaaS

Enterprise Connect 2027

E

nterprise Connect is the leading event in North America for communications and customer experience (CX) innovation. It is a vendor-neutral enterprise technology event designed to empower organizations in digital workplace transformation, collaboration, AI-enabled systems, and customer experience modernization. Attendees gain clarity on implementations, inte…

Visit the official siteRegister
26Voices
3Underwriters
0Exhibitors
9On the bill · sessions
19Companies · in total
§I

The Voices

Programmed at Enterprise, in alphabetical order.
Amir Hameed
SVP Global Technical Solutions & Innovation · RingCentral
Andrew Mullins
CEO · Informa Connect
Andy Traba
VP of Product Marketing · NICE
Brian Spencer
VP of Solutions Consulting, North America · Genesys
Chang Chang
Senior Director of Product Management · Cisco
Chris Morrissey
General Manager, Zoom Customer Experience · Zoom
Dave Michels
Principal Analyst and Founder · TalkingPointz
Eric Krapf
Heather McGowan
Futurist, Forbes Top Futurist, Keynote Speaker
Justin Robbins
Founder and Principal Analyst, Metric Sherpa (Emcee) · Metric Sherpa
Kevin Kieller
Co-Founder and Lead Analyst · EnableUC Inc.
Kira Makagon
President & COO
Kishan Chetan
EVP and GM · Salesforce
Leo Boulton
Head of Product, Solutions, & Industry Marketing
Lucy Gillam
Chief Commercial Officer · Informa Connect
Matt McGinnis
VP of Product, Industry, and Solution Marketing · Five9
Michelle Couture
Global Lead, Customer Experience Product Marketing
Pasquale DeMaio
Vice President and General Manager, Amazon Connect · Amazon Connect
Paul Magnaghi
General Manager of AI · Zoom
Paul Rapier
VP, Information Technology · Detroit Pistons
Rodney Hassard
Head of Product, Applications · Vonage
Sean Johnson
Head of Customer Service and Document Management Services · Equitable

— and 4 more, by name unsung —

§II

Underwritten By

The houses behind the program. Tiers as disclosed.
AWS
RingCentral
Zoom
§III

The Programme

Selected from 9 sessions on the bill.
  • TBA

    Beyond Friction in Collaboration: How AI and Human Connection Move Work Forward with Zoom

    Work today is more complex than ever, with too many tools, too many meetings, and too little time for meaningful progress. Deloitte research, commissioned by Zoom, highlights how m…

  • TBA

    Enterprise AI: How We’re Doing It

    Explore how enterprises are finding and deploying AI applications that deliver real value. Join a candid conversation with executives sharing their experiences, insights, and lesso…

  • TBA

    Enterprise Panel: Hackers, Scammers, Deepfakers: Why Security Must Be an Obsession in the AI Future

    AI is super-charging your security challenges. Hackers are targeting your collaboration/CX estate at every level: Your real-time meetings could be exposed to Deepfakes; your collab…

  • TBA

    Fireside Chat: Building and Deploying an AI Tool Just for Your Enterprise

    Generative AI offers efficiency and transformative benefits, but ensuring secure and tailored delivery is key. This session explores how enterprises can develop bespoke AI tools to…

  • TBA

    Harnessing AI to Power Business Outcomes with RingCentral

    RingCentral showcases its voice AI portfolio through real customer stories, demonstrating how these tools enhance everyday workflows and customer engagement. What you'll gain: - H…

  • TBA

    Keynote Panel: Collaboration: Securing and Advancing the Employee Experience

    As enterprises navigate hybrid work and office returns, meeting solutions must deliver high-quality audio, video, and AI tools while adhering to governance requirements. At the sam…

  • TBA

    Keynote Panel: CX Battleground: Does More Technology = Happier Customers?

    AI is transforming contact centers, but its impact on CX raises important questions. This presentation brings together thought leaders to debate how technology influences customer …

  • TBA

    Keynote Panel: The Real ROI of AI - Unpacking the Business Cases That Pay Off

    AI technology is real, and (in many cases) it is already delivering transformative results. This session moves beyond the hype to uncover the concrete business cases where AI has d…

  • TBA

    The Concierge Economy with Amazon Connect

    White glove service is the new standard — regardless of purchase price, every customer now demands a concierge-level experience. Yet delivering personalized, proactive experiences …

Intermission
Part the Second · For the Buyer

What does it mean when 19 companies show up — and 2 bet on three roles at once?

Nineteen companies. two are betting more than once.

The numbers below are derived from the speakers, sponsors, and exhibitors on this page — cross-referenced into one ledger. They are the only thing here that 10times.com cannot tell you.

01Fig. 01 — Composition of the House
2All threespeak · spons · exh
1Sponsoringsponsor only
0Exhibitingexhibitor only
16Speakingspeaker only

The Triple-Threat

Zoom·RingCentral

02Fig. 02 — The Voices, by Seniority

73% of the speakers carry senior titles — C-suite, Founder, VP, or Director-level.

  • C-suite312%
  • Founder / Owner312%
  • VP-level727%
  • Director / Head of623%
  • Manager / Lead415%
  • Marketing / Brand14%
  • Other roles28%

Of 26 on the bill · classified by free-text title

03Fig. 03 — The Heaviest in the Room
  1. 01ZoomSp3V
  2. 02RingCentralSp1V
  3. 03AWSSp
  4. 04Informa Connect2V
  5. 05Amazon Connect1V
  6. 06Cisco1V
  7. 07Detroit Pistons1V
  8. 08Dialpad1V
  9. 09EnableUC Inc.1V
  10. 10Equitable1V
  11. 11Five91V
  12. 12Genesys1V
  13. 13McGee-Smith Analytics, L.L.C.1V
  14. 14Metric Sherpa1V
04Fig. 04 — By Tier
unspecified3
100% of 3
06Fig. 06 — Adjacent Convocations · by shared underwriters