Adrian Evans
Head of Digital Product: Customer Commerce · B&Q
Aida Huggins
Customer Recovery Manager · KFC
Amanda Bishop
Head of Customer Service Journeys/Operational AI · Holiday Extras
Andrew Webber
Chief Digital & Customer Officer · END.
Anna Gradil
Senior Director, Seller Growth & Support · Depop
Claire Deekes
Chief Customer Officer · Cumberland Building Society
Danny Bradley
Senior Data Engagement & Execution Lead · Virgin Media O2
Gabriella Lambert
Head of Customer Experience · Nestlé Nespresso SA
Ian Plummer
Chief Customer Officer · Autotrader UK
Jasper Krog
Head of Marketing Strategy and Insights · Gebr. Heinemann
Joanna Reynolds
Director of Customer Experience (CX) · Beauty Pie
Jo Harris
Chief Customer Officer · Quilter
Judy Boniface-Chang
Chief Customer Officer · Birdie
Julie Su
Global Customer Journey & E-commerce Manager · Nissan
Kathleen MacLean
Global Head of Customer Growth Strategy & Planning · Dr. Martens
Linzi Hindle
Customer Experience Director · DHL Supply Chain
Lisa Johnstone
Director of Priority, Loyalty & Rewards · Virgin Media O2
Lori-Ann Tracey-Nicely
Customer Service Director · Specsavers
Melda Sofuoglu
Global Senior CX & Service Excellence Manager · Vodafone
Rhea Fox
Chief Marketing Officer · Absolute Collagen
Robert From
Chief Growth Officer · Rail Europe
Sandrea Morgan
Head of Customer Experience · Adanola