GConferenceGridThe Conference Catalogue · Vol. 2026Folio № DC8DFE
Of the Field

Genesys Future of CX 2026

G

enesys Future of CX 2026 explores how Agentic AI is changing the world of customer contact, shifting from reactive processes to proactive, intelligent systems. The event's theme, 'Experience Orchestration in an Agentic World', focuses on bringing together technology, data, and human expertise to create seamless customer journeys. Attendees will learn practi…

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6Voices
4Underwriters
0Exhibitors
28On the bill · sessions
6Companies · in total
§I

The Voices

Programmed at Genesys, in alphabetical order.
Bjorn Smulders
Manager, Customer Journey · Carglass
Helene Bodart
Senior Solution Consultant
Hermina Cosic
Senior Solution Achitect
James Cockbill
Digital & AI Specialist
Peter Graf
SVP Strategy · Genesys
Pieter Franssen
Product Owner · Carglass
§II

Underwritten By

The houses behind the program. Tiers as disclosed.
Cloudoe
Frontline Solutions
KPN
NTT DATA
§III

The Programme

Selected from 28 sessions on the bill.
  • Monday, June 10, 2:00 PM – 4:30 PM

    Banking Session

    The Balancing Art: Human and artificial intelligence to empower customer and employee experiences

  • Monday, June 10, 6:00 PM – 8:00 PM

    Opening Reception in the Xperience Expo

    Xperience Expo Open

  • Monday, June 10, 9:00 AM – 3:00 PM

    Partner Day

  • Monday, June 10, 9:00 AM – 5:00 PM

    Certification Testing

  • Monday, June 10, 9:00 AM – 5:00 PM

    Education Day

  • Thursday, June 13

    Departure Day

    Join the Xperience19 discussions within the Genesys online community

  • Tuesday, June 11, 10:45 AM – 7:00 PM

    Xperience Expo Open

  • Tuesday, June 11, 11:00 AM – 1:15 PM

    DevCon Breakout Sessions

  • Tuesday, June 11, 11:00 AM – 1:15 PM

    Xperience Breakout Sessions

Intermission
Part the Second · For the Buyer

An audience of 6 companies, parsed from the program.

Six companies in attendance.

The numbers below are derived from the speakers, sponsors, and exhibitors on this page — cross-referenced into one ledger. They are the only thing here that 10times.com cannot tell you.

01Fig. 01 — Composition of the House
0All threespeak · spons · exh
4Sponsoringsponsor only
0Exhibitingexhibitor only
2Speakingspeaker only
02Fig. 02 — The Voices, by Seniority

33% of the speakers carry senior titles — C-suite, Founder, VP, or Director-level.

  • Founder / Owner117%
  • VP-level117%
  • Manager / Lead117%
  • Engineer · IC233%
  • Other roles117%

Of 6 on the bill · classified by free-text title

03Fig. 03 — The Heaviest in the Room
  1. 01CloudoeSp
  2. 02Frontline SolutionsSp
  3. 03KPNSp
  4. 04NTT DATASp
  5. 05Carglass2V
  6. 06Genesys1V
04Fig. 04 — By Tier
unspecified4
100% of 4

Sister convocations

Same brand, other regions