GConferenceGridThe Conference Catalogue · Vol. 2026Folio № BB2FB8
Of the Field

Customer Contact Week Las Vegas 2026

C

ustomer Contact Week Las Vegas is the world’s largest customer contact event, bringing together executives, leaders, and innovators to explore best practices, emerging technologies, and essential priorities shaping the future of customer service and contact centers. The event features thought-provoking keynotes, interactive workshops, and an expansive expo…

Visit the official site
7Voices
0Underwriters
0Exhibitors
5On the bill · sessions
4Companies · in total
§I

The Voices

Programmed at Customer, in alphabetical order.
Bryan Stoller
Vice President, Customer Support & Advocacy | United Airlines · United Airlines
Chris Barton
Founder | Shazam · Shazam
Damola Adamolekun
CEO | Red Lobster · Red Lobster
Lisa Vanderpump
Business Mogul, Author, & Philanthropist
Rebecca Jarvis
Chief Business, Technology & Economics Correspondent | ABC · ABC
Shaquille O’Neal
4x NBA Champion
Tabatha Coffey
TV Host (Tabatha Takes Over) & Author
§III

The Programme

Selected from 5 sessions on the bill.
  • Mon Jun 22 10:30 AM - 2:00 PM PDT

    CMP Research Circle | The Future of Customer Contact & CX: Executive Priorities in 2026-2027

    As customer expectations evolve and digital transformation accelerates, how are today’s executives reshaping their customer contact strategies to stay ahead? This interactive, disc…

  • Mon Jun 22 4:30 PM - 5:30 PM PDT

    Customer Contact & CX Market Pulse 2026: What Analysts See, What Leaders Must Do Next

    Join this one-hour analyst briefing designed for analyst relations leaders, heads of product, CPOs, CMOs, and R&D executives within customer contact and CX solution providers. Led …

  • Mon Jun 22 6:00 PM - 8:00 PM PDT

    CCW Welcome Party

    If you want to leave Las Vegas with a small fortune, make sure you bring a large one. If you want to leave with new professional contacts and memories that'll last a lifetime, don'…

  • Tue Jun 23 8:00 AM - 9:00 AM PDT

    Check-In & Breakfast

    Start your Customer Contact Week experience with a delicious and energizing breakfast, and network with fellow attendees as you prepare for an exciting day of learning, sharing, an…

  • Tue Jun 23 9:00 AM - 10:30 AM PDT

    CCW Innovation Summit | Meet The AI-Powered Customer of 2030: Findings From Our Groundbreaking Consumer Preferences Survey

    You know AI is changing the way you manage your contact center teams. You know AI is changing how you engage with customers. But do you know exactly how it is changing customer sen…

    CCW Innovation Summit
Intermission
Part the Second · For the Buyer

An audience of 4 companies, parsed from the program.

Four companies in attendance.

The numbers below are derived from the speakers, sponsors, and exhibitors on this page — cross-referenced into one ledger. They are the only thing here that 10times.com cannot tell you.

01Fig. 01 — Composition of the House
0All threespeak · spons · exh
0Sponsoringsponsor only
0Exhibitingexhibitor only
4Speakingspeaker only
02Fig. 02 — The Voices, by Seniority

57% of the speakers carry senior titles — C-suite, Founder, VP, or Director-level.

  • C-suite229%
  • Founder / Owner114%
  • VP-level114%
  • Other roles343%

Of 7 on the bill · classified by free-text title

03Fig. 03 — The Heaviest in the Room
  1. 01ABC1V
  2. 02Red Lobster1V
  3. 03Shazam1V
  4. 04United Airlines1V
04Fig. 04 — By Tier

Tiers were not disclosed for this convocation.

Sister convocations

Same brand, other regions