Technology

Conversational AI & Customer Experience Summit - Indonesia Edition 2026

The Conversational AI and Customer Experience Summit Indonesia 2026 is a one-day collaborative event focused on the impact of conversational AI and next-generation customer service strategies. Bringing together industry leaders, innovators, and solution providers, the summit delves into the latest research, best practices, and technologies for intelligent au…

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23Speakers
17Sponsors
2Exhibitors
0On the bill · sessions
18Companies · in total
§I

Speakers

Programmed at Conversational, in alphabetical order.
Adjie Wicaksana
Head of Digital & Innovation Group
Agalliso Mario Raintung
Head of Customer Experience
Agnestesia Aryani
Head of Customer Experience & Loyalty
Alexander Zulkarnain
Chief Marketing Officer
Andries K. Indrajaya
Vice President Of Technology
Cahyadi Poernomo
Director & Chief Customer Management Officer
Danu Prasetyo
Head of Loyalty and CRM
Dewantoro Bimo
Marketing VP
Dr. Kartina Sury
Senior Fellow
Edy Susanto
Director of IT
Gangsar Wicaksono
Assistant Vice President/AVP | Digital Branch Improvement Dept. | Digital & Retail Banking Group
Gede Darwin Atma Winarta
Head of Digital Transformation
Grace Vita
Former CXO & Director of Customer Care, Mandaya Hospital Group. Customer Experience & Business Transformation Leader · Mandaya Hospital Group
Karin Zulkarnean
Chief Customer & Marketing Officer
Maulidin Pamur Dhani
Vice President People Journey and Enabler Management
Nachiket Pathki
Vice President of International Growth
Putri Esthi Palupi
Senior Manager of Service Excellence & Change Management
Rajesh Grover
Group Chief Digital Officer & Head of AI
Rickent Putra Haki
Vice President of Technology
Sandra Samuel
Head of Customer Service Operations
Tika Sylvia
Chief Marketing Officer
Wei Jie Kwan
Vice President, Customer Success & Business Insights
§II

Sponsors

The houses behind the program. Tiers as disclosed.
AirudderGold Sponsor
ClevertapCo-presenting partner
CleverTapCo-presenting partner
DevRevCo-presenting partner
GenesysCo-presenting partner
Infobip
Insider
Kapture CXGold Sponsor
Kore.aiPresenting Partner
Mekari
Proximus GlobalCo-presenting partner
QontakExhibitor Partner
SendbirdPresenting Partner
Sobot
TP
Zendesk
ZohoGold Sponsor
Intermission
Part the Second · For the Buyer

What does it mean when 18 companies show up — and 1 bet on three roles at once?

Eighteen companies. one are betting more than once.

The numbers below are derived from the speakers, sponsors, and exhibitors on this page — cross-referenced into one ledger. They are the only thing here that 10times.com cannot tell you.

Who's in the room
1All threespeak · spons · exh
15Sponsoringsponsor only
1Exhibitingexhibitor only
1Companies Speakingspeaker only

The Triple-Threat

Qontak

Speakers by seniority

91% of the speakers carry senior titles — C-suite, Founder, VP, or Director-level.

  • C-suite522%
  • Founder / Owner14%
  • VP-level730%
  • Director / Head of835%
  • Manager / Lead14%
  • Other roles14%

Of 23 on the bill · classified by free-text title

Most-represented companies
  1. 01QontakSp·EEx
  2. 02AirudderSp·G
  3. 03CleverTapSp·C
  4. 04DevRevSp·C
  5. 05GenesysSp·C
  6. 06InfobipSp
  7. 07InsiderSp
  8. 08Kapture CXSp·G
  9. 09Kore.aiSp·P
  10. 10MekariSp
  11. 11Proximus GlobalSp·C
  12. 12SendbirdSp·P
  13. 13SobotSp
  14. 14TPSp
Sponsors by tier
co-presenting partner5
29% of 17
exhibitor partner1
6% of 17
gold sponsor3
18% of 17
presenting partner2
12% of 17
unspecified6
35% of 17
At peer events but not here

These companies sponsored two or more peer events recently, but aren't on this program. For an organizer, that's a list of warm prospects.